Questions & Answers » Video » Software & handling » computer id for activation code

Questions & Answers

noreastr asked on 2008-12-27

computer id for activation code

i hope everyone has had a good holiday.

i've reinstalled movie edit pro 14 plus on a new machine but i'm not able to get an activation code. after putting in the serial number i'm constantly prompted for a computer id (see below). i have even tried to retrieve an id number from the "fax" fly out menu under the register option but it tells the computer id is wrong. i have not been able to reach magix in over a week and no replies from the to my email inquires.

any ideas where i get this computer id that i need to get an activation code?

Create your individual activation code here.

<a title=

https://www.magix.com/ap/servicecenter/themes/typo3/images/smallicons/info_icon.gif" width="33" border="0" alt="" /> Please complete all required fields.

To continue it's necessary that all marked fields be filled in. <a title=

Additional info from 2008-12-29 at 02:15 PM o'clock:

to clairfy, i am trying to activate the mep pro plus 14 trial version as i have already purchased the full version but had to redownload due to losing all software and the actual computer.

i enter the activation code from the original email from this past july but it says invalid. then i try to get a new activation code from the website and that keeps prompting me for the computer id.

i have used the proper email based from the website from magix but in over two weeks that have failed to reply nor is there anyone answer their phones in the usa. all i get is voice mail for two weeks now.

any help would be greatly appreciated.

Additional info from 2008-12-29 at 03:37 PM o'clock:

thank you so much as that now gets me past this 1st step.

i'm am now trying to update the main program online but when i do that it takes me to a registration screen.

this product i already registered but now i am being prompted to reregister and the registration fails saying invalid serial number. that number automatically is put in on that screen and it's exactly correct.

i have moved since i originally purchase this back in may 2008 but even when i put in my old address it still errors out.

any further suggestions would be greatly appreciated.

Answer

Share with friends

Add to notepad

Quote

Report as questionable

Answers

STILLMIN answered at 2010-05-08 07:52 PM o'clock

Offline

HAVING THE SAME PROBLEMS WITH MY MUSIC MAKER 16. NO EMAILS OR PHONE CALLS.... IM MAD AS FUUUUUUUUK! I INSTALLED NEW SOFTWARE TO GET IT AND DOWNLOAD AND MY ID IS NOT RIGHT EITHER.DID EVERYTHING TO GET SOME CLEARANCE BUT MAGIX IS NO HELP!

Thanks

ralftaro answered at 2008-12-29 02:29 PM o'clock

Offline

Hi there,

Thanks for clarifying this. In this case, the function you're using is only relevant to computers that are not connected directly to the Internet. If you're on an online machine, you should just need to put the original serial number into the activation dialog within the program. I recommend copying & pasting it from your original activation e-mail into the program. If the online connection is not blocked (e.g. by a firewall), the only reason the code is rejected as invalid could be the fact that you've already used up your three activations. (That's the limit.) Do you think that might be the case here?
Another thought: Make sure you're entering the code into exactly the right version of the program. If you have the wrong trial version (e.g. MEP 14 classic instead of "Plus"), it won't work. To avoid problems, download and install the program from the original link in the activation mail.

If none of this helps, I'm afraid you won't get around waiting for the official response from Magix, as only they could clear up what is going on.

2 Thanks

ralftaro answered at 2008-12-29 11:01 AM o'clock

Offline

Hi there,

Exactly what feature/codec are you trying to activate here? Is that a free or paid activation? This information is relevant to how exactly the activation procedure would work. If this is a free activation (e.g. MPEG-2, Dolby Stereo or even MPEG-4 in the "Plus" version of MEP14), which it most likely is, please do not use the "restore activation" function to get a new activation code. Just use the "order code online" option in the respective codec activation dialog and follow the on-screen instructions. Filling in any Computer ID code will not be required.

When contacting Magix, please make sure you use the e-mail contact form on the support website:

support.magix.net/

This kind of problem should be sorted out rather quickly. If you're not positive your enquiries were placed via the support website and got through, especially if you had no automatic e-mails that confirmed the reception, maybe just try again.

I hope this helps.

2 Thanks

Results per page: 10 | 20 | 50 | 100

Similar knowledge

79 Questions & Answers
8 Tutorials

United Kingdom | Blog | Feedback | Login

home wissen medien tutorials groups Mitglieder

MAGIX.info - all about multimedia -ask, learn, share. The free network.

Questions & Answers

New answer

Answers

Search

Similar knowledge

Keywords