Questions & Answers
is customer service all ways this bad?
i got music maker 15 for xmas and have had a few issues.
firstly i kept getting the error could not load lug in vita..and most of the sounds that obviously use vita would simply not work.
i then bought and installed the soundpool 15 dvd and the sounds now work, however i still do not have vita at the bottom of the screen where it says synthesisers.
i have tried to add synth and can find vita on the window that opens up but still it does not appear.
i emailed support straight away and they sent me a system check, which i completed and sent straight back. 2 weeks have now passed with me sending more emails (and yes with the ticket number in the subject line) and i have still not heard anything back.
so any ideas would be welcome and as i titled this post is customer service/support allways this bad? if so i think its on to ebay with music maker and on to fl studio i go :(
You could probably get more assitance from a magic 8 ball. I downloaded the Music Maker Premium trial and when it opens up there are no sound pool objects to work with and I keep getting a "cant load Vita" error. Not good for a potential customer. Then I came here (the forums) to find help and all I see is customers trying to help other customers with no sign of an offical company support represenative. Again, not good for a potential customer.
I've given up on Magix. They have great idea's and concepts but it's all poorly executed. Communication to your customers is a vital part of business. Obviously something Magix doesn't rate as a priority.
