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I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

I understand, but not tonight. I am too busy this evening.

ACID

12 answers, most recent on 6/29/2025

RE: [Closed] Could ACID PRO Rise AGAIN !!! ..NEW MANAGEMENT !!

I think it's bad business policy to neglect Acid Pro, many people like it... for example, 20 years ago

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

@AAProds Thanks Al, I trust your judgement. Interesting specs on that XA10 camera. Then the brochure has completely different specs. Different generations but same name? Loved the quality of the output. Ray.

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@CubeAce Sorry Ray, for misunderstanding and misinterpreting your answer. I'm currently busy with personal matters, but I'll definitely get back to you. Best wishes, Rob

Movie Studio

21 answers, most recent on 10/18/2025

RE: Why Chromma key - gives additional collours on video ? Why

Yes, sorry i was a bit busy a lot of things at life in the same time. Full name: MAGIX Movie Edit Pro Version: 17.0.3.178 (UDP3) I hope it will help Once more thanks a lot.

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

@pete-thomas Hi Peter, I know Magix was busy with their servers. You might need to log in again. Try the following: Go to Help / Deactivate Program. Start MMM and reactivate it. HTH,Rob

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@SP. @px41 Hi I didn't see his recent response to my request for assistance in another post, I probably did not click follow said post. But please bear in mind Tom is a very busy man more so with all the changes happening at Magix. Ps I am on leave

Movie Studio

35 answers, most recent on 5/7/2025

RE: Is there a way to increase the cache?

It has turned out to be a bit of a busy day, so haven't had the chance to really see if things are ok. I will know tomorrow. Thanks to all who have helped.

Off topic

2 answers, most recent on 4/11/2026

RE: Ownership of Vegas Pro

@Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous

Movie Studio

6 answers, most recent on 11/6/2025

RE: Text-To-Speech Generating Preview/Full Audio stopped working

I checked the Vegas Forum but still waiting to see if there are any updates between Magix/Microsoft? This is terrible for business and sure, there is Open AI Whisper but I'm giving the Magix team the benefit of the doubt. At least post an official

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

John EB and SP; Thank you both for the suggestions,which I have trried. Unfortunately, nothing has worked. What is more dissapointing than the software not working is Magix's lack of support and hiding behind bots that close cases without any

SOUND FORGE

8 answers, most recent on 9/28/2024

RE: SF Audio Studio cannot see external drive

@Bol Hello, Thanks for the info, I'm busy today but I'll try tomorrow, the important thing is that Asus is working. Greetings, Wieslaw

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

Thank You I am trying to fix it. I purchased 2 licenses from Amazon. One of them worked after going through the process of using the Voucher code. I understand that the company need to keep track of the serial numbers/licenses, but there has to be

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

@AAProds Al, either way it is available and Jeff didn't stipulate any conditions or lack of them. My understanding is that after the first year the only option to retain Win 10 will be the paid one and it will incrementally increase in cost and end

SOUND FORGE

30 answers, most recent on 1/29/2025

RE: Removing of Back Ground Sound

Hi @SP. Did get an Error with SF and I busy reinstalling it but I think I only installjust SF and left out the other things I need all the things that you mentioned yesterday. and the Attachment shows almost everything that I need. I

Video Pro X

17 answers, most recent on 5/2/2025

RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release

@Reyfox No. My copies went on before they shut down. Wasn't even aware of the closure but wasn't surprised since they changed their business model. They did great small extension packs but stopped making them available to third party NLEs. It was on

Video Pro X

14 answers, most recent on 5/3/2025

RE: Getting rid of Audio Description

@Can-Dive The plugin comes as part of the Pro version of the program. It is not stand alone and integrated into the program. It is not a separate item that comes up in the effects list and can't be used outside of Mixcraft. I could however put a

Movie Studio

24 answers, most recent on 4/29/2025

RE: Provideo Coalition article on Magix Acquistion

I am not able to reveal much, but I can say that while Vegas has received much more press as the new management has begun to establish itself (which is understandable due to Vegas' more global name recognition), VPX and VD/MMS are indeed still in

SOUND FORGE

13 answers, most recent on 2/17/2025

RE: Sound Forge 17 Pro 32 Bit Float Recording with Zoom F6

@cdxp A ticket yesterday? It can take 3-4 business days for a response. If you don't get a response within a week don't forget to send a follow-up under your ticket number or else the ticket might get closed automatically.