• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Movie Studio

  3 answers, most recent on 3/20/2026

  [Solved] Ecxeption 0xc0000005 "Access violation"
  J'ai utilisé sans problème le logiciel à plusieurs reprises, jusqu'à ce matin, et cette après midi, gros défaut à l'ouverture du programme "Access Violation". Intel Core i514400, RAM 16Go, UHD Graphics 730 Windows 128MB, processeur x64Windows 11
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• Movie Studio

  15 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  The interface and blue splash appears and then gives a "serious program error occured....ACCESS VILOATION"
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  Yeah the password is incorrect and I need access to the old email to retrieve a new password.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: [Solved] Error Message -24
  Hi everyone, Magix got through and sorted it out!!! I can now access the software!!! Many thanks to the forum esp Bol and SP!!   M.    
• Music Maker

  4 answers, most recent on 5/27/2026

  RE: Unable to Access Loops Despite Having a Yearly Subscription
  I'm sorry. I wrote that I got Premium. I purchased the Unlimited package, which states that I should have access to all soundpools.
• SOUND FORGE

  2 answers, most recent on 5/6/2026

  RE: SF Audio Studio 10 won't finish install.
  @Dave-Casey If you can access your old Sony customer account at Magix.com, you can create an offline activation code there.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, the MKVs need access permission, the MP4s can be downloaded fine. Could you give us just one troublesome MKV.
• Movie Studio

  One answer, on 1/13/2026

  RE: [Solved] Movie Studio 2023 Platinum - Audio "Could not connect to device"
  @Greylow Hi In the Windows settings, Privacy settings, Camera and Security options, check that the options Let desktop apps access your Camera/Microphone are turned on. You may need to scroll down to see the Let desktop apps option. HTH John EBForum
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  You do not need to access the old email account, you only need the address text to log-in to Magix and access your old Sony 'My Products' . You should also look at this recent thread about activating the old Sony
• Movie Studio

  One answer, on 9/24/2025

  How Do I Access the Screen Recorder in Magix Video Deluxe Premium 2026
  I just purchased Magix Video Deluxe 2026 partly because it is supposed to contain a screen recorder. I cannot figure out how to access it. Does it have a screen recorder?
• Video Pro X

  4 answers, most recent on 4/19/2026

  RE: Video Pro X16 zoom missing
  @browj2 John, yes, but it would have been easier for the users to have access to a simple zoomer control as well. PS Whoops, logged in with wrong userid.
• Movie Studio

  10 answers, most recent on 5/23/2026

  Video Deluxe 2026 premium
  VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake If it doesn't find a sound card whatsoever, it might be blocked by Windows security. You need to enable microphone access for desktop apps before certain apps can access the sound card for recording. Read this here for details:
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @James-Fleming6483 Hi James and welcome to the user to user forums. This might sound mad but check that in your Windows settings that apps can access the microphone input. So Windows / Settings / Sound / Microphone privacy settings / and make sure
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @Tony-Kovac The Ultimate version doesn't include the Loops Unlimited subscription. Of course, you should be able to access all Soundpools included in Music Maker Ultimate for free.
• Video Pro X

  2 answers, most recent on 9/20/2024

  [Solved] Reinstall Ultimate Traveler Package in Travel Maps
  I have upgraded my Travel maps program and now no longer have access to some of the Avatars that I used to have(they are locked).  It says I have to buy "Ultimate Traveler Package" but it is not for sale anymore.  I do have access to download the
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @Alfns Then I made a fifth attempt to burn files to a VIDEO_TS folder. You can't "burn" (or more accurately "encode") straight to the VIDEO_TS folder. You either have to burn a physical DVD or "burn" to ISO using the "Image Recorder" option. Only
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  Thank You.I do not have an access to the email I have registered the SW. My account there is closed. What can I do now? Thank you.
• SOUND FORGE

  One answer, on 2/9/2026

  RE: Software is not registering any sounds from my interface.
  @Ron-Burton You might need to select and apply the ASIO driver of the interface in the program preferences. Make sure to enable microphone access in the Windows security settings otherwise Windows will block audio recording for security reasons.
• Music Maker

  One answer, on 2/9/2025

  I cannot access what I paid for
  I have followed the steps but still cannot access Magix Music Maker
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?