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Windows 11 - 32 GB Ram - Intel Ultra 9 Core 2.50 Ghz Screen Capture cannot connect to audio device. I clicked on "Recording Level" and been taken to the system sound menu, selected "stereo mix" as default device" (no other options available.)

Audio Cleaning Lab

2 answers, most recent on 11/30/2025

cannot active audio cleaning lab

Hello, I am trying to active audio cleaning lab version 22 on Windows 11 25h2, but the following error message An online connection could not be established. any help would be greatly appreciated. Thanks

ACID

2 answers, most recent on 8/31/2025

RE: Magix Independence Pro Suite Activation Error Code: -1

@Flavius_Guy Hi Error code -1 means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John

Other products

9 answers, most recent on 9/29/2025

CD Architect 5.2 cannot register

I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the

Movie Studio

6 answers, most recent on 5/30/2025

RE: Cannot get to Activation

@Kat-Rhein As @johnebaker explained, the Computer ID is required only if you are trying to activate your software "off-line", i.e., you are attempting this whilst the computer with this software is NOT connected to the internet. This ID cannot be

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

My problem may be related, not sure though. In any case, installing on another computer, gets stuck after start up. Cannot connect to internet, meaning cannot log in, meaning cannot run MM 2024 on another PC. An error box appears for a second, when

Audio Cleaning Lab

4 answers, most recent on 4/17/2026

RE: Magix Cleaning Lab 2013

@Elaine-Burnett The tape deck is the playback device. With a right click on the recording button you can open the recording settings panel in Audio Cleaning Lab and you need to select the audio input there. Depending on how you connected the tape

SOUND FORGE

11 answers, most recent on 4/14/2024

RE: Can't open sound forge

Well the uninstall/reinstall did not help. Same message: "cannot establish an internet connection?" Any help is welcome. I produce backing tracks all day, and cannot master them right now;~) I don't see an option to email Magix CS..? Maybe they

Photostory

11 answers, most recent on 11/6/2024

RE: Cannot delete photos in Media Pool.

@DannyP Hi Looking at the image you posted above, what is the F: drive, a second internal, or external USB drive, the Samsung camera connected by USB, or the memory card from the camera? @Bol I agree with @browj2 comment here, regarding deleting

Other products

6 answers, most recent on 4/9/2024

[Closed] Vegas Pro 21| Having trouble activating

Keep getting connection error, I'm connected to Wi-Fi and also reset the internet settings like it asked, but still keep getting the same error and cannot activate. may have to refund if i can't get it working, help please.

Music Maker

13 answers, most recent on 1/9/2024

[Solved] Purchased soundloops not accessible via offline computer

PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the

Movie Studio

21 answers, most recent on 2/29/2024

RE: Magix Movie Studio 2024 Suite and Adobe Premiere Elements

@CubeAce Hi Ray It should not, when I connect my laptop (144Hz) to a second monitor (100Hz) via HDMI, I have no issues. I cannot test as the second monitor is not available at the moment. John EB

Movie Studio

8 answers, most recent on 12/27/2025

RE: Error while downloading covers from the store ...

My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet

SOUND FORGE

9 answers, most recent on 12/23/2024

RE: Line in connection from audio source to a Windows 11 laptop

@Steve-Weeks Hi In addition to my previous comment: Most laptops have a single TRRS (tip, 2rings and sleeve) compatible socket for headphone and microphone, this is the same as mobile phones. Using the Stereo mixer option as a recording source, in

Audio Cleaning Lab

3 answers, most recent on 12/20/2024

RE: Unable to import vinyl

@Colin-Pottle Hi In additon to the previous comments, if you are running Windows 11 check that the Windows settings, Privacy & Security, Microphone, Let desktop apps access your microphone is turned on. The setting is incorrectly named as it

Music Maker

One answer, on 4/3/2024

RE: Activation or Store Login fails

@Dean-Barr Please download and install the newest Free Edition of Music Maker 2024 from Magix.com or install all pending updates until you are updated to version 2024. Some days ago, someone mentioned a message from customer support, that Music

Movie Studio

One answer, on 9/19/2023

Cannot connect New Blue to Movie Studio after moving to new laptop

I cannot connect New Blue to Movie Studio 2022 after moving to new laptop. The code I was given to use when I first made the purchase no longer works when I try to connect now - saying it's already been redeemed. Maybe I'm not doing it right because

SOUND FORGE

11 answers, most recent on 4/14/2024

Can't open sound forge

I have an older version of; Sound Forge Pro 13 for PC. It has worked fine for several years. (Though I wonder why I still have to register online, every time I open the software) I am now getting a message, "cannot establish an internet connection?"

Xara Designer Pro

One answer, on 1/5/2024

Cannot connect to my products

Hi, i have sent several e-mails about reconnecting to my products under salg@*********** (company is closed down), and reconnect to my steinar@********** ( I have tried, but i think steinar@******** was registered as a new account.....)- Please

Music Maker

3 answers, most recent on 3/24/2023

[Solved] MIDI No Recording device detected

I have a Casio CDP-220R. I have used midi-ox to check it is properly connected to the computer (input and output). I have just got Music Maker Plus and it recognises the device so I have selected it. However, when I press record, it says "Recording

SOUND FORGE

13 answers, most recent on 4/24/2023

[Solved] Unable to record computer sound

Past versions of Sound Forge Audio Studio I have recorded YouTube audios, but with SFA Studio 16 I have followed the directions multiple times for the settings and I cannot get it to record. Suggestions? What might I be missing? My speakers are

Music Maker

20 answers, most recent on 9/28/2024

RE: MIDI Issues Out of the Blue

@dmstar1956 If the settings in your MIDI monitoring app are correct and you don't get any input from your keyboard the problem is caused by Windows and not Music Maker. Firstly, a MIDI port can only be accessed by one application at a time on

Movie Studio

12 answers, most recent on 9/19/2023

RE: Magix Capture Error Message

@PETER-SMITH1397 It really would be extremely helpful if you did what I requested in my last post to this thread: Please tell us a lot more about your computer! Thank you. (This may seem tedious and time-consuming to do but it will help us to help

Movie Studio

4 answers, most recent on 6/7/2026

RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits

Both Johns, again thankyou for the time you guys put in to help us out here 👏 this production starts to get to me if i have been at it to long I looked at (browj2) detailed advice and i have noted stuff i will investigate over time but will download