Consider posting this in the Vegas Movie Studio forum?

Hello guys,
I still haven't found how to get through to support, so I'm writing here:

1. I recently updated Movie Studio to a newer version - 18. The installer downloaded the 730 MB distribution kit, and then also the MMM 960 MB. After installing Movie Studio, it offered to reboot and that was all. The Music Maker was not updated. Why download it at all?
2. And I also had no time to remember where it saved the downloaded extra content for later backup (Styles, Titles, etc.). Is there any standard path?
Serge.

Hi @Serge_vp,

Here's an FAQ page: https://www.magix.info/us/support/article/how-do-i-contact-technical-support--1513/

Hi @Reyfox,

The VEGAS Team posted it in here as well: https://www.vegascreativesoftware.info/us/forum/information-movie-studio-18--130442/

Best wishes,

MAGIX Team

I upgraded but I actually want Vegas video not a totally different system. I tried to call, or write Magix unsuccessfully. Any idea of how can I resolve this issue?

@Ana-Contreras

Hello, Welcome

Please contact infoservice@magix.net

Forum Moderator

Is this how German company provide customer service and support? Buy and let you go off on your own to learn and use? With Movie Studio 18, they basically dumped the Sony Movie Studio and is marketing their own version of video software. Guess I have to look at other options....any thougths?

@Harvey-Lee

Magix did not dump Sony Movie Studio because they didn't have Sony Movie Studio (Sony dumped it years ago); they had Vegas Movie Studio, supported and developed by Vegas Creative Software in the US who decided that they no longer had the resources to continue with it and wanted to concentrate everything on Vegas Pro, against the wishes of the parent company, Magix. You would know this if you read the threads.

Buy and let you go off on your own to learn and use?

You were expecting maybe someone to come to your home to give you a personalized course? There are tutorials and many are listed in the Important Post under the Video tab here.

You have been offered 3 options - go to Magix Movie Studio which is really Movie Edit Pro but with the ability to import Vegas Movie Studio projects (currently only puts objects on the timeline but they are working on making this better), or go to Vegas Pro, or just stay with Vegas Movie Studio 17 - it's not going away.

Thanks...It gives me a better picture of what is happening..as well as their philosphy on support.

@Harvey-Lee I'm curious as to the "their" philosophy on support compared to say, Resolve, Premiere, etc...

Hi all,

Thanks for your feedback on the matter. @browj2 laid the situation out quite well. If there are more questions, feel free to use our general support platforms and get in contact with the appropriate teams.

Best wishes,
MAGIX Team

@Harvey-Lee

I forgot to mention, if you have questions about how the program works, post them on the forum, and, Magix has several tutorials on the Magix.com site to help you get started in Magix Movie Studio. There is also a Quick Start chapter in the manual that every new user should read.

As for Support, I posted a problem on this forum, no one had a solution, so I raised a ticket on Tuesday by clicking on the Support tab at the top of the forum and following through to the part to open a ticket, and Magix resolved my problem on Thursday. Great Support!

John CB

Brand new MAGIX Movie Studio 18 Owner/User here.

Bought it.

Downloaded it.

I have just finished installing it on my computer.

I have clicked on at least ten, probably twenty (and perhaps thirty) different links and URLs on these sites...

• Magix.com
• Magix.info
• VegasCreativesSoftware.com
• VegasCreativesSoftware.info

As of this moment, I am unable to find any forum with the title, "Magix Movie Studio 18"

Will someone give me a [Link/URL] ?

(My question assumes that such a forum exists; if false, please let me know)

My current question: Where does the brand new user, i.e., the guy with zero knowledge, go to interact with other users ?

At this moment, it looks like the best thing I can do for myself is start on page 18 of the Magix Movie Studio 18 Manual (i.e., the PDF file that comes with the installation).

Despite all this early first time confusion, my initial impression is that this Movie Studio 18 is going to be really good stuff.

@CLINT-DANBURY you can start HERE.

Lots of help and direction on how to use and where to go for online tutorials.

It edits the same as Movie Edit Pro, but MS18 has the ability to bring in VMS projects.

@Reyfox

-------

Thank you.

I think this is the secret I've been seeking...

https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/

(No clue if I did that URL/Link thing right or not)

@CLINT-DANBURY the differences between MEP and MS18 AFAIK comes down to bringing in VMS projects. Otherwise, they work exactly the same. That's why I directed you to that forum if you have any questions about the software.

As time progresses, there will be a "merge" of sorts in the naming of the product, since they are essentially the same.

As time progresses, there will be a "merge" of sorts in the naming of the product, since they are essentially the same

But are they now? MEP is now MEP22 but MS18 is presumably still MEP21?

@ericlnz I would think that MS18 is MEP21. MEP2021 has the new Infusion Engine 3, while MS18 has Infusion Engine 2.

A lot of "marketing" seems to have been a part of this whole thing, and we know the fallout from it.

It has been said that in the future (when?), outside of Germany(?), MEP will be renamed MS.

Not sure I understand why first buy and then ask for a refund, instead of give it a try in trial mode and buy afterwards – if happy with the trial.

Anyway, I did start a trial on 18, merely because I was looking for a better way to change w/ crop a 16:9 to 9:16 video format (1920/1080 => 608/1080), since in MSP17 this is a bit awkward to do. The 18 does the job well in this regard, only it has a wrong and confusing menu: in Effects > Section > 'Specifies the proportion of the picture section.' drop down menu, the 9:16 is marked as "16:9 (portrait)". There is no such thing as "16:9 portrait", this should be clearly marked as 9:16 (even with the added '(portrait)' info).

Other than that, I could not find how to enable (display) a visual audio dBFS meter. Does exists this in 18 ? (just view, not adjust)

@secarica before I plunk down any money I research first. When I saw an image of the "new" MS18, I knew it wasn't VMS and was MEP. Further investigating confirmed that. It's how it was advertised... as an upgrade for VMS users when it was really a cross grade.

If you need specific questions answered, the best place is the MEP user forum located HERE.

Hi all,

Thanks a lot for your insights.

Movie Studio 18 is the beginning of a rebranding of Movie Edit Pro and its full merger will happen at a later point. We will keep you posted on this.

@CLINT-DANBURY, welcome on board! For now we recommed you to use the MAGIX.info Forum for getting to know other users. You can use the Movie Edit Pro tags and sections.

Best wishes,
MAGIX Team

Cea mai proasta investitie! Nu merita banii.

Hi all,

Thanks for your feedback on the matter. @browj2 laid the situation out quite well. If there are more questions, feel free to use our general support platforms and get in contact with the appropriate teams.

Best wishes,
MAGIX Team

I agree @browj2 did do a good job of laying out the situation - unfortunately, I've already been misled by the MAGIX marketing team and purchased the "upgrade" to version 18. How do I go about getting the real previous version (Movie Studio 17) instead of version 18? Thank you. I am terribly disappointed.