installation corrupt

minden2 escrito el 16.07.PM a las 13:12 horas


After downloading movie edit pro 17 + HD download version

As the installation completed, the power went off my pc, When windows 7 64 bit  recovered the  program wouldn't start .I tried to remove program with windows programs and features but error can't open to remove.

deleted reg entries and all the folders and files I could find.

but when i try and reinstall ,the install program  stops on: cannot install ,found related program,remove with programs and features.

Movie edit pro 17 + hd is not  in programs and features any more    

I cannot install movie edit pro 17 + hd , please any ideas !!             

 

Comentarios

john-auvil escrito el 19.07.PM a las 18:52 horas

Try logging into the Magix Support page: http://support2.magix.net/customer/en/download/tools

Go to Downloads, Tools and others, Magix Clean...

Download that, and run it, perhaps it can remove residuals of the program that might still exist so you can then reinstall the software, minus power outages.

minden2 escrito el 20.07.AM a las 09:19 horas

thanks for the answer,

tried running Magix cleaner ,but did not work

It will install magix movie edit pro 17 but not the plus version which I bought

kind regards

john-auvil escrito el 20.07.PM a las 16:47 horas

Is this a disc version or download version?

Your original post said that it was Movie Edit Pro 17 + HD, this is why I wonder.

You might want to contact the service department to see if they can assist you with the serial number. That is what would determine if the product was standard vs plus.

minden2 escrito el 21.07.AM a las 08:16 horas

Thanks john, i did not realize there was 2 versions but i have bought the download plus version