My program (movie edit pro 2016) stopped recognizing .mov files. I reinstalled it but now when I try to access a .mov file it pops up the need for an access code to use a HEVC Codec. I've searched my files and the update tab and can't find one. Anyone have a similar issue or can point me in the right direction? Thanks.
Hi
. . . . it pops up the need for an access code to use a HEVC Codec . . . .
MEP2016 does import MOV files however MOV is not a video format in itself and may contain many different video and audio codecs including HEVC.
The dialog should ask you to activate the HEVC codec - did you do this?
Depending on the internal codecs you may need to install Quicktime.
HTH
John EB
Thanks for the response. I clicked on the "visit online store" option which linked me to the Magix European site. I purchased the HEVC codec and they emailed me an activation code but when I input it in the "Activate" field it reads "activation code incorrect." I also installed quicktime but get an error stating "install apple application support," a file I currently have and is up to date. I've reinstalled it twice and quicktime still isn't working.
I'm sending a note to Magix regarding the activation code they sent; hopefully they can send a new one and it will fix the entire thing.
Any other advice; am I missing something obvious that my frustration is blinding me to? :)
Do you have any files on your computer that you can't play in windows itself?
Only after a reinstallation of Windows, or an upgrade to Windows 10, those codecs are not installed by default so you can't even play the HEVC files at least. I couldn't even play back MPEG-2 files without the extensions for Windows 10.
Ray.
Thanks, CubeAce. I'm able to play .MOV files and mpeg files on my computer. I had an older version of movie edit and didn't have an issue with these files which is why I'm shocked with the issue. I've been in contact with the support line and they're helping look into the broken activation code I was sent. We'll see how it resolves itself.
Thanks again.
Understood.
I'm still waiting for an HEVC activation code that works for MEP myself. Personally I've stopped using the mov. format just to keep my workflow consistent and mainly working in MPEG-4. I don't really use HEVC much either as none of my cameras record in that format.
Ray.
I have an iPhone so I think I'm stuck with all videos being .mov...right? To be honest I'm a bit ignorant on if I can convert the format on the phone - never looked into it, just assumed it was what it was. working with MPEG-4 has always been easier, you're right.
I have an Android phone and it can record both. I think iPhones do as well. The other problem with the latest phones is that the latest Apple, Google, and Samsung phones are capable, and seemingly by default, record at a variable frame rate that a lot of Editing programs at present can't deal with accurately, even if they play.
Ray.