error code 1603

ehawk50 Posté à 23/06/2019 06:09

Hi All, I am trying to install Movie Magix pro plus on my new computer .This program ran on Win 7 no problem but now with win10 error 1603 comes up from what i can find is that KB2721691 is not in computer. have tried to install this number from Microsoft but to no avail. This error starts when installing the program at the beginning You can accept that and continue to install but only some parts of program are not installed e.g.Menu templates,no tree structure only user defined/general/warm pan/2 menus.. have downloaded on my laptop win 10 same problems. Specs as follows:hunter GTX 1060 Gaming PC intel Core.i5-9400F 6 core 8Gbs RAM Nvidia GeForce GTX1060 6Gbs..240 SSD..Win 10 Home 64 bit. Hope you can help and thank you if you can.Cheers, Eric......

Commentaires

emmrecs Posté à 23/06/2019 10:22

@ehawk50

Welcome to the Magix forums.

Thank you for all the information you have provided about your computer. Unfortunately, the one vital piece is missing: which exact version of MEP Plus are you attempting to install? My suspicion, based on the fact you say it ran on Win 7 but you now have problems under Win 10, is that you are using a version which is too old to run properly under the later OS.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker Posté à 23/06/2019 11:22

@ehawk50

Hi

The issue you are having is most likley a Windows 10 upgrade/update problem and/or you have run out of sufficient free space on the C: drive.

Trying to install the KB2721691 update will not be possible as the upgrade has already taken the OS beyond the need for that update.

Run a disc cleanup on the computer, then follow this tutorial. to reinstall the program and check the Windows upgrade installed correctly.

HTH

John EB

Dernière modification de johnebaker le 23/06/2019, 11:40, Modifié 2 fois au total.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

ehawk50 Posté à 24/06/2019 06:54

Thanks for the help will try later ..the program is Magix Edit Pro Plus