Bonjour,

Pour info, voici le message adressé par le service technique contacté :

"Thank you for your message. Unfortunately, we're currently offering technical support for your country in English language only. If you feel that you're not fluent enough, maybe you can get a friend to help you, or use the free online translation services of Google (https://translate.google.com) or DeepL (https://www.deepl.com) to translate your message and your responses. We used these services to translate your inquiry and included a first response below. Thanks for your understanding.

Regarding your inquiry: Unfortunately, we cannot provide any further personalised customer service for your product due to its age. We hope for your understanding and can only recommend to use the other resources that are available through MAGIX:

* official MAGIX & VEGAS support websites (support knowledge base/FAQ articles)
  https://www.magix.info/us/support/
  https://www.vegascreativesoftware.info/us/support/

* magix.info & VEGAS communities (user forums, tutorials, editorial content)
  http://magix.info
  https://www.vegascreativesoftware.info

The latter is particularly useful for tapping into other MAGIX users' knowledge and for answering usage-related question.


You might also want to take a look at one of our newer programs. If you were experiencing a technical problem or lacking a particular feature in your older version, possibly the newer version will work for you. You can find free trial versions of most of our products on our website (www.magix.com) under the free download section:

http://www.magix.com/us/free-download/

Please do check on the system/hardware requirements that your computer needs to meet. It seems like currently your system might be a bit underpowered for video editing and our program (however, also depends on the specific use case).

--
Best regards,

@Jean-Claude-GUERIN

hello

Comme dit dans l'email que vous avez reçu, il faut faire sa demande en langue anglaise car pour l'instant il n'a

plus de support en français, mais vous devriez essayer ceci:

Re-initialiser le programme par défaut: Onglet fichier parametres puis reinitialiser les parametres....
Et relancer le programme

vos parametres de personnalisation seront juste a refaire

cdlt

Merci à DéDé et didier de leurs conseils.

J'ai déjà ré-initialisé le programme par défaut ; sans succès. Je viens de télécharger la version 2025 Plus de MAGIX ; sans résultat. Je viens même de tester la tête de lecture de Davinci resolve 16 qui fonctionne normalement sur mon ordi ! Donc, sans doute, pas problème au niveau de ma carte graphique (?).

En qualité de néophyte, j'avais choisi Magix car plus simple à utiliser que Davinci. Si je reprends Davinci, il n'est pas sûr que je puisse récupérer mon montage de 25 min sur MAGIX ! Donc, la panade !

Problème en suspend...