I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved.").

I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026) attempted to install and activate:
NewBlue ColorFast 2
NewBlue Elements 3 Overlay

and

ProDAD VitaScene V5 Pro

from within Movie Studio.

After restarting Movie Studio having installed NewBlue ColorFast 2 I was met with a window telling me to connect to NewBlue. I attempted this, got an error message, logged in via a web browser and changed my password (to be sure) and tried to activate/register it again, to no effect. the same error kept showing.

Installing NewBlue Elements 3 Overlay has made that prompt go away, but has not activated either plugin.

I have emailed them for support, but have only received the standard auto-reply email telling me they are aware of my call, and that I am important to them. I attach the error as "20260218CannotWriteToAccount.png".

ProDAD have sent me a human response making it clear that I am not their customer and I am not important to them. Indeed, so incensed was the posted that they were unable to spell "proDAD" correctly.

I had reported my issue thus:

On trying to activate I am prompted for an activation code, but when I enter the code from Magix (in the format G3-xxxxx-xxxxx-xxxxx-xxGNJ) the window does not activate the activation button, leaving me somewhat stranded.

I have since found that there is a different key visible within Movie Studio, so I tried installing again and it failed due to already being installed. So I uninstalled it via Windows' Control Panel and then reloaded Movie Studio to try and install it again. Using the code from within Movie Studio I was seemingly able to activate the plugin... except that when I try to add VitaScene to my annual Christmas charity video it is apparently still not activated (see "proDAD (or porDAD) still needs activating.png")

Please help,

Cheers,

Cliff

PS apologies if I come across as frantic. This is my annual for charity video and I am running way behind as usual (this year's excuse being a death in the family, among other issues). For anyone who has helped me in previous years - my surgery has finally healed up so I struggle to blame it for any serious delays.