After reinstalling Movie Edit Pro 17, it is telling me I have already registered the product. Can't start the program

jamtak wrote on 4/17/2011, 2:31 PM

Having re-installed Movie Edit Pro 17, it is telling me I have already registered the product and then kicks me out of the program. I did register it when I installed it back in August  on Windows 7, and had it working at that time. It quit running in January and after installing a patch in March it got past 'Loading Media Pool' but now it won't let me past the message that it is already registerd. Any suggestions?

Comments

john-auvil wrote on 4/18/2011, 11:12 AM

Contact Customer Service... I can only assume that maybe you have installed or activated to there the program is in a locked mode; they should have assistance for that.

You might try calling them at 305-722-5810 or use that live-chat online from their support website.