Can't registration Move Studio Platinum 13

Yoshinori-Ishikida wrote on 9/13/2025, 9:32 AM

I recently replaced my PC and tried to re-register Movie Studio Platinum 13 on my new computer, but I received the following message. Do you know what to do?

"Serial number already used."
The serial number you entered has already been used. You may have already registered. Registering again is not necessary. If you have any questions, please contact our technical support team at http://support.magix.net.

Comments

AAProds wrote on 9/13/2025, 5:37 PM

@Yoshinori-Ishikida

Hello Yoshi, you're on the wrong forum here. Could you please ask your question on the Vegas forum; there is a link at the bottom of this page. You could try Support, as it states, but you'll probably get a quicker answer on the Vegas forum.

All my forum comments are based on or refer to my System 1.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Magix Video Deluxe 2026 Ultimate (although it comes up as "Premium").

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

System 3

Windows 11

CPU i5

GPU

2TB NVME HDD

Movie Studio 2025

ericlnz wrote on 9/13/2025, 5:52 PM

It's the same answer for any Magix product - go to your Magix account https://www.magix.com/us/support/my-service-center/. Under My Products find your VMSP13 and deactivate existing activations. You should then be able to install but make sure you are using the same email address as your original installation.

If it doesn't work post on the Vegas forum as AAProds mentioned.