I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website.

I’ve opened up a support ticket, emailed the email address provided in the PayPal transaction, sent a Facebook message and the only reply I receive is from their AI bot that tells me:

“Unfortunately, our automated system was unable to find any relevant results for your request.”

I’d just like the product I paid for…..