Unable to register software. need help.
"Enter a valid license and restart application" loop
John-Hart
wrote on 5/12/2020, 4:34 PM
Comments
iain-mcarthur
wrote on 6/17/2020, 9:02 PM
me too
Spectra 6
Strad1679
wrote on 6/21/2020, 12:32 AM
Same here. I have used the eLicenser help tool to re-registered my eLicenser installation and activated the newly provided SpectraLayers key, none of which has helped. Below are the two error messages I receive.
emmrecs
wrote on 6/21/2020, 4:50 AM
@John-Hart @Strad1679 @iain-mcarthur
First, my apologies that no-one has responded to your posts, presumably because no-one who reads and posts to these user to user forums actually knows the answer.
The only suggestion I can make is to use this page to create a Support Ticket to ask for Magix Technical Support help.
HTH
Jeff
Forum Moderator
Strad1679
wrote on 7/2/2020, 12:08 AM
I was able to resolve the problem by launching SpectraLayers as an administrator. Just right-click in the Start menu and select "Run as administrator". After doing that once I am now able to open it without elevating to admin.
John-Hart
wrote on 3/28/2021, 7:49 PM
My issues are a little different. When I made my original purchase, there was an error during the check out and I was charged twice for the same product. After some time I was able to get the right registration#. However I am still working om getting a refund or credit
SP.
wrote on 3/29/2021, 1:41 AM
@John-Hart For refunds contact shop@magix.net or infoservice@magix.net
emmrecs
wrote on 3/29/2021, 4:22 AM
Welcome to the Magix user to user forums.
Since Spectralayers, the subject of this thread, is now a Steinberg product, from where, exactly, did you buy it?
Jeff
Forum Moderator