Installer Halts (at 'Stage 1')

CharlesM wrote on 11/15/2022, 10:54 PM

When I run the file called 'musicmaker2023premium_dlm_uel0w2.exe', the Music Maker Installer will not go past 'Stage 1 of 4'.

The process just hangs indefinitely. All firewalls are OFF (at the moment), my machine has plenty of memory, CPU and GPU horsepower and fast disk storage and a 100Mbit connection to the internet, so there is no lack of resources. I have tried re-installing several times, and I am running the installer as 'Administrator'. There is no network activity when the 944.97 MB download probably should be happening(?) - I just see the little spinners running, and the progress bars not moving for hours ...

I have installed many apps and I have run quite a few real-time apps over the years without any problems. I am quite happy to regedit if really necessary, but something seems wrong with the installer. Is there another way to install the app? Any advice would be welcome, please.

BTW, I have been using Chrome here, but when I try downloading the abovenamed file (yet again) on my Edge browser, I get a message that says something like 'no permissions ... '. Maybe I have downloaded it too many times now, as I try anything to get the installer to work ...

Regards,

Charles.

Comments

SP. wrote on 11/16/2022, 2:46 AM

@CharlesM There is definitely something blocking the download, so make sure that the firewall is really disabled, as you wrote, maybe it isn't?

You can also ask customer service at infoservice@magix.net for a direct download link of Music Maker.

emmrecs wrote on 11/16/2022, 3:24 AM

@CharlesM

Further to what @SP. has written, I note you mention using Edge. There has been recent anecdotal evidence of that browser creating various problems when attempting to download and install software from a range of manufacturers! I would strongly recommend using Chrome.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

CharlesM wrote on 11/17/2022, 11:41 PM

Thanks for the advice. The assistance from Magix has been great, and Ralf there has clarified the situation for me. There is just the one 'Version' of Music Maker, and the purchase options ('Editions') provide additional, or enhanced features. In my case, I have now successfully Registered my installation (Premium Edition). I did see some issues with the installer on my machine - I do not think it was related to my firewall settings - but things are now resolved. Thanks again, Ralf!

Regards,

Charles.