It won't download.

Thurman-Jenner wrote on 3/15/2020, 7:44 PM

When I launch movieeditproplus2020_dlm it tells me to wait for the download to complete and stalls at 0%. After a period, it times out and prompts a continue button, but this just makes it loop doing the same thing. It never gets past the 0%.

I have attempted to run it as administrator and have made certain that it is allowed to access Windows Defender so I don't think it is a firewall issue. I went as far as to shut down my router firewall and I still get the same results. I am a returning customer from 2009 and very much like this product. Please help.

Environment:

Dell Precision 5810

Intel Xeon Processor E5-1630 v 3 (Four Core HT, 10MB Cache, 3 .7GHz)

16 GB RAM

MSI Gaming GeForce GTX 1660 Ti 192-bit HDMI/DP 6GB GDRR6

Windows 10 Professional v1903 (OS Build 18362.720)

HDD0: SK hynix SH920 2, 55 7MM 512GB Solid State Drive

HDD1: Toshiba MG05ACA800E 8TB Sata 3 Drive

 

I made this purchase on 3/13/2020 and when I run NETSTAT -B from CMD prompt I get the following:

 [MxDownloadManager.exe]
  TCP    (***Redacted Personal IP information and port***)     52.185.211.133:https   ESTABLISHED
 Can not obtain ownership information
  TCP    (***Redacted Personal IP information and port***)     52.185.211.133:https   ESTABLISHED
 Can not obtain ownership information
  TCP    (***Redacted Personal IP information and port***)     s72:http               ESTABLISHED
 [MxDownloadManager.exe]
  TCP    [::1]:49988            (***Redacted System Name and port***)  ESTABLISHED

 

It makes me wonder if there is a delay between the time one makes a purchase and to when one can actually use it. Thoughts?

 

Also, when I run a TRACERT against the IP 52.185.211.133 I get to this point before it hits Firewall:

 7    20 ms    20 ms    26 ms  be-2411-pe11.56marietta.ga.ibone.comcast.net [96.110.32.34]
  8    19 ms    19 ms    24 ms  50.242.150.226
  9    22 ms    20 ms    40 ms  ae20-0.ear01.atl30.ntwk.msn.net [104.44.237.47]
 10    38 ms    38 ms    38 ms  be-22-0.ibr02.atl30.ntwk.msn.net [104.44.20.144]
 11    50 ms    63 ms    38 ms  be-3-0.ibr02.sn1.ntwk.msn.net [104.44.19.115]
 12    45 ms    37 ms    42 ms  ae122-0.icr02.sn1.ntwk.msn.net [104.44.23.68]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
-----------------------------------------------------------------

Is it being blocked because I am in the United States??? That seems to be a stretch as I connected my VPN to Germany and it still does the same thing.

It does make me wonder what is going on because another TRACERT while connected to the VPN died at this location:

 15   250 ms   255 ms   252 ms  be-3-0.ibr01.atl31.ntwk.msn.net [104.44.7.147]
 16   262 ms   267 ms   255 ms  be-7-0.ibr01.sn6.ntwk.msn.net [104.44.18.27]
 17   274 ms   248 ms   250 ms  ae100-0.icr01.sn6.ntwk.msn.net [104.44.23.78]
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.

Oh for crying out loud... I just found out what country AE is. AE is the two-letter country abbreviation for United Arab Emirates. So now what?

Comments

johnebaker wrote on 3/16/2020, 5:13 AM

@Thurman-Jenner

Hi

. . . . Oh for crying out loud... I just found out what country AE is. AE is the two-letter country abbreviation for United Arab Emirates. So now what? . . . .

There is a trick to reading URLs correctly to find where it is located, who owns it, which router(s) and if configured the name of the actual server - read the URL backwards.

. . . . . ae100-0.icr01.sn6.ntwk.msn.net . . . . .

the TraceRT is timing out at .net not .ae, the server is part of the MSN network and the rest is the specific part of the network, router id and the server name - if the routers are not set to ignore pings and tracert.

The connection is failing in Microsoft's network - this could be a download mirror site that is down.

Keep trying for a few more hours, then if no success try contacting Sales though the Support link at the top of the page.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Thurman-Jenner wrote on 3/16/2020, 5:35 PM

Thank you for the reply. I have been trying since I purchased it on the 13th, and again tonight. Still does the same thing. I am new around here and it did take me some time to figure out that I could submit a support ticket on the issue. I have did that last night. I have faith they will figure out what is going on.