Program freezes when I switch from one film to another

johnebaker wrote on 3/20/2022, 5:09 AM

Hi

Until we know the conclusion of activating the Intel GPU in your topic 'freezing on opening a VPX 12 project' - the issue is confusing to say the least, as your computer meets the requirements for what you are editing and there is an underlying problem that means you have had to switch to CPU for Importing - this usually points to:

Graphics drivers not up to date

The latest GTX 1660 drivers are - Game Ready 511.79 (30.0.15.1179) or Studio Drivers 511.65 (30.0.15.1165) and for the UHD750 30.0.101.1191.
a DirectX issue
3rd party 'All-in-one' codec pack is installed

Try switching Processing to CPU, or UHD 750 if you got this activated, to see if this helps.

I would suggest also carry out test exports to see if the program freezes/crashes.

John EB

profilaxagm wrote on 3/20/2022, 9:35 PM

@johnebaker

Hi,

Thanks, John.

I downloaded the latest driver NVIDIA GeForce 1660, but I couldn't find the UHD750 neither manually in the Device Manager nor with the Intel DSA (Driver & Support Assistant) program.

In the Device Manager only the NVIDIA card shows up.

I went to the BIOS, but there wasn't any reference to the GPU.

Maybe there is a mainboard's setting, not allowing the processor's GPU functioning?

Maybe the NVIDIA locks the UHD750 somehow?

Sorry for the silly questions, but I'm not a hardware guru.

What did I wrong?

johnebaker wrote on 3/21/2022, 2:13 AM

@profilaxagm

Hi

The Intel UHD 750 drivers are here.

What is the motherboard make and model?

If the Nvidia has not disabled the Intel GPU and you are using a single monitor with a spare input try connecting it to the onboard graphics out, or if you are working with 2 monitors connect one to the onboard graphics out - this is the way I have my PC set up.

John EB

profilaxagm wrote on 3/21/2022, 3:11 AM

@johnebaker

Thank You John,

Finally I enabled the UHD 750 in the BIOS and downloaded the latest driver.

Now I'm trying the VPX13, and I'll notify you, whether my problems solved.

profilaxagm wrote on 3/21/2022, 1:30 PM

@johnebaker

Hi,

My experience:

1. If I set the Getforce 1660 (GTF) for input, for processing and for export, the VPX13 almost always freezes on loading the project

2. If I set the GPU (UHD 750) for input, the application stutters in any transitions

3. If I set the CPU for input and GTF for processing and for export everything works fine

In conclusion, I couldn't establish, what the GPU is for, when the VPX13 uses it.

I don't know, is there any advantage of using the UHD 750 in two monitor's configuration, and how can I set it, or everything should happen automatically.

Thanks

Gabriel

profilaxagm wrote on 3/21/2022, 2:11 PM

@johnebaker

When I connect the second monitor to mainboard's HDMI, there isn't output signal. Back to BIOS 🤔

CubeAce wrote on 3/21/2022, 2:40 PM

@profilaxagm @johnebaker

Hi.

Because you originally had the two monitors in the nvidia card You may have open the nvidia control panel to see whether you need to change a setting. Also do the same in Windows Settings / System Display you may see a Detect another monitor button or just Detect. It should show in the graphics above. Use the Identify button to see if it is active. Normally everything can be sorted from Windows. Scrolling down you should get to Advanced display settings where you can see if the monitor has been detected and in use.

Ray.

johnebaker wrote on 3/21/2022, 2:47 PM

@profilaxagm

Hi

The GPU provides hardware acceleration for h.264/AVC and h.265/HEVC video taking the load off the CPU, additionally the Shaders and the CUDA cores (Nvidia) for applying the effects to the the video, giving a smoother preview playback and faster export times for these formats.

. . . . I don't know, is there any advantage of using the UHD 750 in two monitor's configuration, and how can I set it, or everything should happen automatically. . . . .

Once active the iGPU will be used automatically as required - in my system the Nvidia card is set for all 3 parameters and when an effect requires the iGPU it is used.

. . . . I connect the second monitor to mainboard's HDMI, there isn't output signal. . . .

Was this as a second connection/cable to the motherboard?

Does the monitor support manual switching of the inputs?

HTH

John EB

browj2 wrote on 3/21/2022, 4:07 PM

@profilaxagm

Hi,

Just a clarification please:

My project contains two films.

When I switch from one film to another the application regularly freezes.

By "films" do you mean "Movies" as defined by Magix - tabbed Movies (separate timelines)? Or do you mean two video clips on the same timeline?

John CB

profilaxagm wrote on 3/21/2022, 5:39 PM

@johnebaker

Thanks for the clarification.

There is two HDMI ports, one is on the Getforce card, another is on the main board.

profilaxagm wrote on 3/21/2022, 5:53 PM

@browj2

@profilaxagm

Szia,

Csak egy pontosítást kérek:

A projektem két filmet tartalmaz.

Amikor egyik filmről a másikra váltok, az alkalmazás rendszeresen lefagy.

A "filmek" alatt a Magix által meghatározott "filmeket" érti – füles filmek (külön idővonalak)? Vagy két videoklipre gondolsz ugyanazon az idővonalon?

John CB

I mean two projects.

If I'm working on one project, and I finished, and I want to open another, the VPX13 asks, whether it should close the actual (yes). After another one got loaded, it crashes regularly.

The same happens often when a project contain two movies, and I switch from one to another.

But it doesn't happen since I set in the device settings the "import" to CPU - before the GPU was enabled in the BIOS.

Now I try to enable the main board's HDMI by @CubeAce advice.

Gabriel

CubeAce wrote on 3/21/2022, 6:22 PM

@profilaxagm

With only one port from the nvidia card now connected to a monitor the nvidia control panel should look like this.

Windows Display should be showing the following. with two monitors showing. One should be connected to the Intel GPU. If it is not showing then the monitor (if it had both GPUs connected to it can't handle the two outputs at once and a Headless Ghost will have to be used in the Intel port instead.

Scroll down to the bottom of that page and select Advanced display settings to check.

You should see the following if both are working. (For your GPUs)

Ray.

profilaxagm wrote on 3/21/2022, 6:50 PM

@CubeAce

I put the monitor's cable to main board's HDMI port, and now this monitor works with the UHD 750.

Thank You All for helping me setting my system.

I will have made a probe soon, and see, how the new setting works "on the ground".

profilaxagm wrote on 3/21/2022, 9:58 PM

@CubeAce, @johnebaker

Hi,

Now in settings all of the fuctions (input, process, export) set to Nvidia, the second monitor is joined to the main board's HDMI and uses the iGPU (UHD 750), I checked it as @CubeAce described.

Everything works fine and smoothly.

Thank you All for clarifying and advices.

Gabriel

CubeAce wrote on 3/22/2022, 2:25 AM

@profilaxagm

Hi Gabriel.

It's amazing the difference it makes isn't it?

Thank you for confirming your findings.

Happy editing,

Ray.