I purchased sound forge 17 as I bought a new computer and needed to update my program that was ancient on my old computer. I have deleted and reinstalled the program, cleared the cache, I have yet to get the program to open and I need to edit music for work asap.
@Sarah-Lochridge Does it crash? If you press the Windows key and R on your computer keyboard it will open a window where you can type perfmon /rel and then press Enter. This will open the Windows Reliability Monitor. Here you'll find crash reports. Look for a red cross icon, then double click on the crash description. Copy the details here into the forum. Maybe we can find something out.
btw, welcome to the Magix Sound Forge users community @Sarah-Lochridge,
You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command which has been known to resolve many issues. But since Sound Forge will not open to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst launching SF which 'should' access the reset tool.
Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on another post about a similar problem and tried it and it didn't work either. For now I'm stuck using my old computer and ancient program, it gets the job done in a pinch (sound forge 7 back when Sony owned it) until I can get this new system going on my new computer. Thanks again for the help!
Log Name: Application
Source: Application Error
Date: 7/29/2025 12:51:58 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: N/A
Computer: N/A
Description:
Faulting application name: Audiostudio17.exe, version: 17.0.2.109, time stamp: 0x6476d2e5
Faulting module name: mgxasio4_x64.dll, version: 2.13.0.0, time stamp: 0x55c8f2c5
Exception code: 0x80000003
Fault offset: 0x00000000000029f7
Faulting process id: 0xCEC
Faulting application start time: 0x1DC00A915ED2080
Faulting application path: C:\Program Files\SOUND FORGE\SOUND FORGE Audio Studio 17\Audiostudio17.exe
Faulting module path: C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll
Report Id: ff8cdc3e-fde6-4459-ae02-c98892679e13
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-07-29T16:51:58.4529735Z" />
<EventRecordID>5680</EventRecordID>
<Correlation />
<Execution ProcessID="9004" ThreadID="11408" />
<Channel>Application</Channel>
<Computer>Lochridge4</Computer>
<Security UserID="S-1-5-21-2473921467-1581439638-4088211145-1001" />
</System>
<EventData>
<Data Name="AppName">Audiostudio17.exe</Data>
<Data Name="AppVersion">17.0.2.109</Data>
<Data Name="AppTimeStamp">6476d2e5</Data>
<Data Name="ModuleName">mgxasio4_x64.dll</Data>
<Data Name="ModuleVersion">2.13.0.0</Data>
<Data Name="ModuleTimeStamp">55c8f2c5</Data>
<Data Name="ExceptionCode">80000003</Data>
<Data Name="FaultingOffset">00000000000029f7</Data>
<Data Name="ProcessId">0xcec</Data>
<Data Name="ProcessCreationTime">0x1dc00a915ed2080</Data>
<Data Name="AppPath">C:\Program Files\SOUND FORGE\SOUND FORGE Audio Studio 17\Audiostudio17.exe</Data>
<Data Name="ModulePath">C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll</Data>
<Data Name="IntegratorReportId">ff8cdc3e-fde6-4459-ae02-c98892679e13</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
@Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing.
Faulting module name: mgxasio4_x64.dll
If you want to uninstall Magix Low Latency you can click on the Windows start button in the bottom left corner and type regedit. Then click on the Regedit app.
Then navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > ASIO > Magix Low Latency 2016:
Now, simply right click the Magix Low Latency 2016 folder, and delete it.
Then restart your computer. Please select the Restart option and not the Shut down option.
I hope this helps. If you have trouble deleting the folder, try starting Regedit as administrator via the right click option.
@SP. You are MY HERO!!!!! That fixed it, it finally opened!!!! I can't thank you enough for taking the time to trouble shoot this and walk me through it all! Thank you!!