Unable to import MKV file into Media Pool in Video deluxe 2026 Plus, Windows 10. MP4 files work fine, even over 60 mins, but even a 2 minute MKV will not preview in Import. Is not file size as MP4 file of 2 GB is fine but MKV of same size, 2 GB, is not. Why? MKV just displays as a purple square containing 'Play' symbol, and will not play in preview, whereas all MP4 files display as image and plays fine in preview. Does problem lie with me or Video deluxe?
Issue unlikely to be with PC as is only couple years old and was designed specifically for editing large photo RAW files using AI applications, which it does with ease; and if this PC is not up to job then there must be vast numbers people out there struggling with Magix!
This is my very first few hours with Magix. I am a total novice to video editing, although have made just one video on MS Clipchamp using extracts from multiple videos, various still images, separating audio from video, and using AI tool to convert text to audio - so I ought to be able to get somewhere with this supposedly far superior software!.
Thanks for any suggestions. :)