Unlimited loops

Hanna-Auchynikava wrote on 11/14/2025, 2:07 AM

I have a big problem.

I used MusicMaker and Loops Unlimited for a year. Then the soundpools stopped loading automatically, and I bought an upgrade for €99.99. I received coupon codes by email — the program upgrade, a coupon for a soundpool, iZotope, etc.

The program updated without any issues. But the soundpools don’t work! In the store it shows that they are connected, but everything is still paid! I cleared the cache, restarted — nothing helps. I can’t activate them!

I contacted technical support on November 7th. Still no response.

How can I get my money back or resolve this technical issue? Thank you!

Comments

SP. wrote on 11/14/2025, 2:27 AM

@Hanna-Auchynikava Did you get a coupon code for another year of Loops Unlimited? And did you redeem it in the program/in-app-store? It usually helps to open the program settings and click on the button to clean up the in-app-store. The will reset the store cache.

Support is currently unresponsive. Users have already reported this in this forum. I myself have been waiting for a response to my support ticket since October 21st. I've followed up every few days, but haven't received any response yet. I'm not sure if there are even many human support staff left. After Magix was sold to a new investor, the company was significantly weakened. Support is now primarily handled by an AI bot.

Hanna-Auchynikava wrote on 11/14/2025, 2:33 AM

I can’t activate it! They tell me: “The coupon is invalid, please enter the correct number from the email.” But I’m not typing it manually, so there’s no chance of a mistake — I’m copying it directly from the email!And I cleared the cache as well!

SP. wrote on 11/14/2025, 2:40 AM

@Hanna-Auchynikava Where are you trying to enter it? I assume you might need to select the Loops Unlimited from the in-app-store and enter the coupon code before checkout.

Alternatively, you could try to visit https://producerplanet.com/us/article/loops-unlimited-10248/ and log in with your Magix customer e-mail address and password. Make sure it's the same account you have registered Music Maker to! Buy the Loops Unlimited annual pack and before payment click on the redeem link and enter your coupon code there.

Be aware, if this works the subscription might auto-renew itself for the full price if you don't cancel it at the latest one month before it runs out.

Hanna-Auchynikava wrote on 11/14/2025, 2:50 AM

I can’t enter anything here at all :(


Hanna-Auchynikava wrote on 11/14/2025, 2:54 AM



Like this. But nothing works.

SP. wrote on 11/14/2025, 3:00 AM

@Hanna-Auchynikava Then it's already activated. So far, so good. What happens if you try to load a Loops Unlimited pack, for example the Beat Invasion from your screenshot? Do you get an error message?