Magix has terrible documentation. The written docs do not match what is on the screen. Many, many items on the screen are not even mentioned in the text. And when they are mentioned, there is no detail.
As a result, I find myself here, relying on my fellow users, the half-blind leading the blind. I get into this "community" with Internet explorer and I see, for example 17,826 entries in the Questions/Video section. I come in with Firefox and for the same URL/section, I see there are only 17,826 entries. Why is that? I notice more European languages in the IE "view".
Most support fori like this normally have one or several employees answering users' questions. I don't see that here. In the IE view, of the latest 30 entries, 17 have at least one reply. In the Firefox view, the first 30 have only 6. From what I see, we're talking to the wall here.
I do appreciate those users who graciously take the time to answer newbie questions. But where are the Magix folks?
I've bought two different versions of Magix Movie Edit Pro, but because of the terrible support, I won't be buying another. And, I've had many friends ask me which product they should buy. I've told every single one of them to stay away from Magix because the support is so terrible.
Magix, would it be so hard to support your english language customers by hiring a competent technical writer, getting screen shots of what we are actually seeing, and fully describe what it is we are seeing and how each button, box, etc. works? Your programmers put a lot of effort into coding all that. The least you could do is tell us what they did.
As you can tell, I'm frustrated after butting my head against the wall trying to get this program to do what I want. It can probably do it, but it does a good job of hiding it.
Maybe we as a community could do their job for them, build a wiki that describes the product, but I'm sure not going to give away hundreds of my hours to do their work for them.