• Music Maker

  11 answers, most recent on 2/16/2026

  [Solved] No sound
  I have music maker 2026 premium on win11 & I can't get the sound to work on anything. Help!
• ACID

  16 answers, most recent on 4/27/2026

  RE: [Solved] ntdll.dll - ACID doesn’t start
  @Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64)
• Movie Studio

  3 answers, most recent on 5/10/2026

  [Solved] Object Color
  I'm working on a travelogue/documentary with a LOT of objects (video, photos, soundscape, effects, audio, etc..). I've noticed that many video editors allow you to color code your objects for easy reference when viewing your screen/timeline. This
• Other products

  One answer, on 5/15/2026

  RE: Unlimited Loops on Magix music 2025
  @zionism Some users reported that it helps to disable the activation of the program via the Help menu and to reactivate it.
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• Samplitude

  3 answers, most recent on 1/19/2026

  RE: [Solved] Samplitude keeps crashing with ASIO4All
  @psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts
• Samplitude

  3 answers, most recent on 1/19/2026

  [Solved] Samplitude keeps crashing with ASIO4All
  This problem suddenly started happening yesterday, and it is making it impossible to continue working on my current project. Windows 11 64-bit, Samplitude Studio 2023. ASIO4All has always worked fine when I want to record MIDI, but yesterday it
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  [Solved] mouse won't click properly in sf 18 waveform
  I have to make the waveform huge to move the mouse around. If I make it focused down to the point needed to edit, it seems to think there is a big space. Can't make a marker properly. Help. Can't edit audio at all right now. Someone please advise
• Movie Studio

  One answer, on 12/30/2025

  [Solved] Using alt+shift+drag
  According to JCBrown tutorial 17 (Basic Editing 2) using alt+shift+drag on a trimmed clip on the timeline is suppose to slip the visible content. When I do this, both in Video deluxe 2026 and Video Pro X17, all I get is a black screen. Nothing
• Off topic

  4 answers, most recent on 5/18/2026

  I just tried to submit a support request on your website-- cannot save
  I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product. The support request could not be saved is the result I received twice.
• Music Maker

  One answer, Yesterday

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• SOUND FORGE

  One answer, on 1/15/2026

  HELP! i got charged for audio studio 17 upgrade but never got license
  I have reached out twice now in the last few days through support and havent got any resolution. please help!
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Maybe @PATIENT-X can help and notify @Tom_Sp?
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• Audio Cleaning Lab

  4 answers, most recent on 4/17/2026

  RE: Magix Cleaning Lab 2013
  Sorry I've not got back to you before, thank you for your help. Fingers crossed we appear to have it working again - I uninstalled and reinstalled it and so far - as the saying goes - so goodl Thanks again for your help, it has been of use should
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks
• Music Maker

  One answer, 6 hours ago

  RE: Autotune
  @Finlay-MacDuff Please upload a step-by-step description on how to reproduce the problem. Screenshots will be helpful, too.
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Thanks for your help Tom. Stephen Forum Moderator
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis HI Thanks for the image, has all the Extra Content that is available under Help in VDL 2026 been installed? On selecting Help, Install extra content, you should see this dialog. John EB
• Samplitude

  3 answers, most recent on 5/12/2026

  RE: Samplitude and Music Maker same VST Instruments?
  I'm looking for the last (MAGIX) version of Samplitude Music STUDIO before going over to BorisFX!!!! Can anyone help?
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: Object Color
  Oh wow! I guess I never deselected the object. Thank you so much John (and John). This helps a lot.
• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the