Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not

Movie Studio

One answer, on 2/22/2026

[Closed] I need my serial number!

After installing Movie Studio Platinum 13 on my new computer, I have to add my serial number but when I tried searching for it on my email, I forgot I deleted my entire history of emails from 2015. I need my serial number!

Movie Studio

One answer, on 1/17/2026

[Closed] Getting a new authorization code for Vegas 12 for a new computer

My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my

Movie Studio

4 answers, most recent on 1/12/2026

RE: [Closed] Computer IDD

@stephen-s4481 Computer IDs are generated by the software itself. But this only works for very old software, usually released before 2014. In 2014 serial numbers starting with P3 were introduced. These cannot be activated with a Computer ID.

Other products

One answer, on 1/28/2026

[Closed] vegas pro 11

I need to reinstall Vegas Pro 11 on my computer because it was formatted, and I can't because it says the number has already been registered. I would like urgent assistance, please. My serial number is Removed by moderator. I await your instructions.

SOUND FORGE

6 answers, most recent on 5/1/2026

Sound forge pro 11

I own sound forge pro 11 and cannot find how to download it to my new computer. It says the serial number is registered but doesn't show up in my products list.

Movie Studio

3 answers, most recent on 12/18/2025

[Solved] Can't activate video delux 2026

I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial

SOUND FORGE

3 answers, most recent on 12/23/2025

사운드 포지 17프로 재 설치 문의 합니다.

컴퓨터 오류 때문에 컴퓨터 전체를 포멧 후 다시 설치하여. 사운드 포지 17도 새로 설치를 하여 실행을 하면 오존 창이 뜨면서 일련번호를 입력하라고 하여 제품 구매 할 때 받은 일련번호를 넣으면 다르다고 합니다. 이메일로 다시 다운을 받을 프로그램을 받았스면 좋겠습니다. Google translate: Due to a computer error, I had to format and reinstall my entire computer. When

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

Jeff..I re-installed Magix Music Maker 2021 /64 bit 3 times and I was not asked to register or enter a registration number. I transferred this copy from my other computer which I like because it is an older version 2021 that has the old school

Movie Studio

One answer, on 1/23/2026

[Closed] Unable to Register - Problem

I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

SOUND FORGE

2 answers, most recent on 5/6/2026

SF Audio Studio 10 won't finish install.

I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a

Movie Edit Now

One answer, on 2/28/2026

Activation of HVEC-Codec Feature

Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the

Other products

One answer, on 12/22/2025

[Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file

(sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation

Photostory

17 answers, most recent 10 hours ago

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@Target901 As @browj2 has pointed out, my reply, written in 2022, was to a post made by @leon-Shargel, who has never posted any reply at any time since then! If you also have an account in the name of @leon-Shargel this is not allowed in the

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Hi Error code -10 means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

Need 2 files from Audio Cleaning Lab 10 cd distribution

I have replaced a flaky computer and I wish to move Audio Cleaning Lab 10 to the new PC, but the CD distribution is missing 2 files in the system folder. I considered upgrading to the latest Sound Forge 18 version, but it is missing at least 2