• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Just to let you know, @Tom_Sp was able to help me out behind the scenes and Magix support solved my problem. Thank you also for helping me reach someone who could offer me support. I hope the users in this topic also get their cases
• SOUND FORGE

  2 answers, most recent on 12/24/2025

  [Solved] SF10 Activation
  Bonjour, Je n'arrive plus à activer les logiciels initialement éditer par Sony Media Software (Sound Forge 10, CD Architect etc). J'utilise bien mes numéros de série enregistrés et les installateurs de mon compte Magix . Est ce les serveurs qui
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  Thank you for your response, however none of these solutions helped.
• SOUND FORGE

  7 answers, most recent on 1/2/2026

  RE: Forge seriel number not registering
  Jeff, many thanks for your help, my "forge" software has now activated
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  The two crash events above happened milliseconds apart. Any help appreciated - thank you.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  @jim-atkinson Convert the files to WAV before you edit them. Does this help?
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  [Solved] Clicks and pops playing audio and audio exported in Sound Forge 17
  Hello Im using SF17 importing mp3 (the audio is clean of clicks and gaps). When I play imported audio, I hear clicks, skips, and interruptions aleatories in the sound. If I export the audio it contains cliks and skips. I use a Fireface 800 128
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  I hope these help. Something I have found - I can download an ASIO driver for my soundcard, (Realtek), but it's for the previous Windows version, (24H2), my computer is 25H2. I was thinking of trying that. Hope I'm not being a nuisance, I
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi.
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  @CarpentersMate Here you go, Mike. Rough and ready but it should help you. Sing out if you get stuck.
• Movie Studio

  2 answers, most recent on 4/20/2026

  Preview Monitor
  While I was working on Movie Studio, the Preview Monitor disappeared. Please help me how to recover it, Thanks. Afonso    
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @pjleese Your welcome, glad to help out in the forums. Stephen Forum Moderator
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: [Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project
  @CarpentersMate Hi Mike . . . . I've previously broadly separated media into separate folders . . . . I do something similar, this is the base folder structure I use. A complete project is stored withing its own named 'master' folder. The EDL
• Music Maker

  3 answers, most recent on 1/20/2026

  RE: How do I update My Music Maker 14?
  @Andy-kim Explain step-by-step what you're doing and then we might be able to help you.
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Ah, that's it, I had used another email. Now I managed to do it. Thank you very much for your help.
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  RE: sound forge 9
  I cannot seem to set up Sound Forge Audio Stuio 9.0 to record anything from the internet. Help!
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X I think I got lucky, as @Tom_Sp offered me help if I tell him my Ticket number in another topic on the German user forum, but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  That worked. Got it running but none the wiser as to which VST/plugin caused the issue in the first place. Thanks for the help.
• Movie Studio

  15 answers, most recent 8 hours ago

  RE: Video Deluxe 2026 Plus
  @AAM If it's possible for you it would be helpful if you can upload screenshot of the error message and maybe also a detailed error description, if it is available in the Error Massage Box.
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim You might be able to see the previous e-mail address on your old computer if you look inside the program under Help > About.