• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  So I decided to go to Haawk's website to see if I could find a better resolution to the Copyright problems. They have a Whitelisting process where you can explain your licensing and provide your Youtube channel address so they wont flag the story
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x No one is forcing you to purchase anything. As they claim in big bold writing on their website that the Ultimate Version includes these ProDAD features as "Add-Ons" Add-Ons are not OFX Plug-ins. And the images below show external
• SOUND FORGE

  One answer, on 1/1/2026

  RE: I cannot record on Sony sound Forge Audio Studio 9.0.
  Are you trying to record from the PC's microphone or record what you hear from the PCs speakers? (audio playback from a website for instance), SF Audio Studio 9 was an odd build and was primarily included with some of Sony's turntables, I had the
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  I know this isn't the purpose of this forum, but I need to repeat my question about Movie Edit Pro versions that I see being referred to on this website. Some time ago, I tried the "Easy" version, but it wasn't enough for me. 😐 So, is there an MEP
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Samplitude

  3 answers, most recent on 1/19/2026

  RE: Samplitude keeps crashing with ASIO4All
  So far so good, thanks! And yes, it is the most recent version of ASIO4All on their website. I also noticed that I was still getting a small latency issue while recording MIDI, and that it seemed to be caused by a specific effect plugin on the track
• Movie Studio

  4 answers, most recent on 1/22/2026

  Terrible website
  Jiayi-Xu wrote on 1/12/2026, 8:07 PM I paid by Paypal and it went through properly. My credit card in Paypal was charged. But, I got an error message saying some error and I didn't get anything. Not an email or anything. The products are still in my
• SOUND FORGE

  3 answers, most recent on 3/12/2026

  RE: Butch Vig Vocal Plug-in can't be loaded into plug-in chain
  Yesterday I was on the Waves (maker of the Butch Vig Vocals plug-in) website and I found that only an earlier version of that plug-in would work with Acid. I’ve used the Sony, now Magix, music software, ACID, Vegas and Sound Pro for ages. After I
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 I've had Spicemaster since old Adobe 6 days. @browj2 Vegas has slightly over 61 built in GL Transitions. There are more than 120 on the site. Some of the transitions on the website are basic and can be done with built in transitions in
• Movie Studio

  One answer, on 4/17/2026

  RE: Re-installing Magix video delux 2026
  @Marc-Sloet Hi To download the installer again browse to the Magix website, click the icon top right of the home page and login with the email address and password you used to setup the program when you first installed and registered it. Select My
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  BTW, proDAD Hide is a standalone program, not a plugin, even though it can be downloaded from within the program if purchased. John CB So this is yet more deliberately misleading & false advertsing by the xxxxxx who run Magix!!As they claim in
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• ACID

  One answer, on 2/4/2026

  Magix acid pro
  Hello MAGIX Support Team,   I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€.   For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  It was via a Google Search (*the Ai info at the top indicated that the "Plus Version" of Magix includes ProDAD hide V2).However after having looked into it, I've discovered that Magix as a company have basically tried to mislead/fool people by
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Web Designer

  One answer, on 3/5/2026

  Trying to make printable order form
  Possibly someone here can help. I have Web Designer + 25. Years ago I built an order form into my website (don't remember which Web Designer version) and I could not get my form to print properly. I asked Support, they gave me margin parameters,