• Off topic

  7 answers, most recent Yesterday

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus I recommend you go to borisfx.com and install the free trial version of Sound Forge 2026. Then, at least, you can use the software for two weeks. I'm pretty sure, that Boris FX support will solve your problem over the next couple of
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I'm trying to tag @Tom_Sp, who answered about the PayPal problem, but it seems tagging doesn't work correctly in my browser. The username isn't listed in the selection box.
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?
• Video Pro X

  2 answers, most recent on 3/23/2026

  RE: [Closed] Vegas Pro 23 won't start up...
  @JOHN-SVANBERG Go to the Vegas forum https://www.vegascreativesoftware.info/us/vegas-pro-forum/ where there are recent posts about driver updates and Microsoft updates causing problems and solutions.
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. In case Acid crashes during the start-up, Windows creates a crash report in the Windows Reliability Monitor. If you copy and paste the report here, we might be able to find out, what the problem is.
• Movie Studio

  15 answers, most recent 4 hours ago

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  The standard for the US is to have a film shot at 24fps is to put it on Blu-Ray at 23.976 (24000/1001). The standard for the transmission of video is 29.97 and also for DVD, which means it has to be telecined to fit a movie onto a DVD. All you have
• Movie Studio

  12 answers, most recent on 5/1/2026

  Have downloaded Magix video de luxe 2026
  After having problems with Fortect anti virus my video de luxe 2026 will not open even although it seems to have downloaded properly. I an get an .exe file to download but it stalls. Windows 10 is operating system.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  i have the exact same problem, say payment method too PayPal. sent email on the 9th and haven't heard back. @Cristopher-Dolores Hopefully we’ll both get resolutions!
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @John-Murray8461 It seems that the Magix servers have been experiencing "problems", especially today, March 14th. The forum is now "behaving properly" so it might be worth you trying again to complete your purchase? JeffForum Moderator
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Recurring problem in Windows 11 with both Sound Forge and Vegas constantly prompting for activation. Very frustrating. Just want this fixed. Please ask Magix staff to actually respond to tickets. We don't want crappy AI "answers".
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  Same problem, loaded a Fender AudioBox Go to interface with Windows 11, had to update to the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston This may have some relevance to your problem https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  @John-Elmer Hi, 1. The File Open is Ctrl+O, not Ctrl+Q. No, unfortunately, at least I have not found a way. You will still have to click on Open on that "splash" screen. Did you try turning off this screen by clicking on the settings gear at the
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Movie Studio

  One answer, on 1/1/2026

  [Closed] VEDGAS 23 import mov problem
  I can't import MOV files from my Blackmagic camera. In version 20 this was possible. Please provide a solution. Thanks. Romuald Liszka studio@kam.pl
• Music Maker

  One answer, Yesterday

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Etienne-Verstuyf Thanks for the follow-up. I'm glad you were able to finally resolve the problem, and please don't apologise, we've all made mistakes like yours! Happy Video Editing! Jeff
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  Man, Thank you for that info SP. It really looks like that problem is entirely with WAVES, so I got a live agent scheduled to work on my PC remotely next week. Again, thanks for that info above man.
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @Reyfox Hi Tony, Thanks for that. I've tried it on VPX17, VDL2026, Photostory 2026 and so far, no problems. To get the video to show up in the interface, you first have to Load an FX. John CB