Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

[Solved] Download fails for Audio Cleaning Lab MX

I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).

Movie Studio

One answer, on 2/22/2026

[Closed] I need my serial number!

After installing Movie Studio Platinum 13 on my new computer, I have to add my serial number but when I tried searching for it on my email, I forgot I deleted my entire history of emails from 2015. I need my serial number!

Movie Studio

3 answers, most recent on 12/18/2025

[Solved] Can't activate video delux 2026

I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial

Photostory

3 answers, most recent Yesterday

[Solved] can't find activation code

I recently purchased photostory 2026 but i'm having a problem I cannot find the activation code the number it's not on disk or the package it came in please email me the activation code

Other products

One answer, on 4/3/2026

[Closed] Serial Number Registered By Another User

Hey so I'm just trying to activate Sony Vegas Pro 21. I just reinstalled Windows. Normally when I try to login it lets me deactivate one of my PC's so I can activate this one. But I've never seen this error before. I'm using the same Serial number

Video Pro X

One answer, on 5/8/2026

RE: [Closed] Render do not work and it freeze in Vegas Pro 22 P3-

@rolando-cosacov You'll need to ask your question on the new Vegas forum here: https://forum.borisfx.com/ FYI, it's not a good idea to post your details (such as your P3 number) in public forums. Others might use them to take over your product. I

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

I purchased the program with DVD at https://www.magix.com/nl/videobewerking/video-deluxe/ but I can now say that everything is resolved and I apologize for bothering you as the fault was mine. I thought I had received the serial number.But your

Other products

One answer, on 1/28/2026

[Closed] vegas pro 11

I need to reinstall Vegas Pro 11 on my computer because it was formatted, and I can't because it says the number has already been registered. I would like urgent assistance, please. My serial number is Removed by moderator. I await your instructions.

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

I carefully check the VirtualDub output as to the number of frames and the frame rate. I am now using VD2. The number of frames matches the original when changing the AVI. As to using another losless compressed formats, there are none others that

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

Yes, of course it was confirmed in the email with the serial number. Now unlimited is on sale, isn't it?

Off topic

7 answers, most recent Yesterday

[Solved] Magix canceled my subscription after accepting my payment.

Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

SOUND FORGE

One answer, on 4/27/2026

Sound Forge 9.0 reg not working on a new PC

I'm setting up a new PC and want to re-use SoundForge 9.0 and the registration links do not work. How can I get it working on my new PC? Thanks. The serial number is . . .

Photostory

2 answers, most recent on 2/26/2026

RE: [Solved] PS 2026 Uprade freezing

Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

Hi, I actually have an invoice from Magix which is marked Paid by PayPal. It was for the initial upgrade to MusicMaker Ultimate with Ultimate Add-ons. The invoice date was June 3rd. I do have an invoice number but no download links were

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

I uninstalled Malwarebytes and tried to reinstall it, same problem. In addition, a new problem appeared. I can't see my serial number on my account my product for Magix Music Maker 32 version and 31 version, they simply disappeared, please return

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@Danny-Walsh I add just the ticket number to the subject and i keep getting this reply! I logged the initial ticket on Jan 19th! Same happened with my ticket from October. An endless loop until it was closed

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

Sound Forge (9.0e and CD Architect neither one will send a Activation code!! the Serial #s are registered to me from new. I have been trying for m6 plus months and none suggested instructions work. Please advise and dont just blow me off,. Cheers