• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  @Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?
• Off topic

  2 answers, most recent on 12/21/2025

  [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  I am looking sell my Magix software all in once bundle: Sound Forge 18, Acid pro 11, and Vegas Pro 22 suite.  
• Photostory

  17 answers, most recent 5 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, My OneDrive has around 30,000 files many of which I find useful when sharing data with friends and family. Yesterday I started transferring files from OneDrive with the intention of uninstalling OneDrive once empty.. Sometime late today I
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  Jeff..I re-installed Magix Music Maker 2021 /64 bit 3 times and I was not asked to register or enter a registration number. I transferred this copy from my other computer which I like because it is an older version 2021 that has the old school
• Music Maker

  One answer, on 5/15/2026

  RE: No support service anymore
  @Maxime-Dub What do you mean with reactivation? Did you buy a pre-owned version of Music Maker? Then only the previous owner can initiate a license transfer. This can't be done by yourself. If you are the original owner of the software, you can
• Movie Studio

  2 answers, most recent on 4/11/2026

  [Closed] re-registration with MAGIX
  I own several products, including Vegas Movie Studio HD Platinum. I registered these products several years ago on the website of the original distributor, Sony. I reinstalled them during a computer update, but I can't use the products because they
• ACID

  One answer, on 5/4/2026

  RE: Old Software on a dead laptop
  @Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  Buying serial number to activate SFAS 17
  I've been using it for several years Sound Forge Audio Studio 10.0. As I recently changed my laptop, I have downloaded Sound Forge Audio Studio 17 (x64) How can I acquire (buy) the serial number to activate Sound Forge Audio Studio 17 (x64) or
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: [Solved] Sound Forge 10 Serial Installation on New Computer
  Hi @--Catedral and welcome to the Magix Sound Forge users community. The destination for activating SCS (Sony) versions no longer exists and there is also s relatively new procedure for activating the legacy SCS software (Sound Forge, Acid, Vegas,
• Music Maker

  3 answers, most recent on 1/17/2026

  RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM
  I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Movie Studio

  One answer, on 2/5/2026

  [Closed] Can't register Sony Movie Studio Platinum
  I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  When I log in this message popped up. Magix Store Error Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens.
• Music Maker

  7 answers, most recent on 3/29/2026

  Loops unlimited will not load
  Loops do not load in to programme at start up and get a error ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead Hi While the EULA's for the software allows such sale/transfer, after notifying Magix of the intent to resell the product and de-activation of the products from your Magix account, Community rule no. 5 ie. ... Use of the community
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider
• Movie Studio

  One answer, on 4/4/2026

  [Closed] Transfer to backup computer
  I run Windows 7,mostly offline, using fully registered Sony Movie Studio 12. It is the only thing I do on this computer. But this computer is dying. I'm older and only make one small personal movie a year. But I enjoy it and would like not to have
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you