• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want
• Movie Studio

  2 answers, most recent on 4/11/2026

  [Closed] re-registration with MAGIX
  I own several products, including Vegas Movie Studio HD Platinum. I registered these products several years ago on the website of the original distributor, Sony. I reinstalled them during a computer update, but I can't use the products because they
• Off topic

  3 answers, most recent on 5/21/2026

  VIDEOAKTIV YT no more?
  I just see that VIDEOAKTIV YT channel is terminated , 😟😟 Nothing on that on the website.
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  [Solved] Sound Forge 10 Serial Installation on New Computer
  I have Sound Forge 10 installed on one computer, but I needed to format it. Now when I try to activate the license, it says the site no longer exists. On the Magix website, it shows that this license is already installed on another computer. How can
• Movie Studio

  One answer, on 4/22/2026

  RE: [Closed] render do not work
  @rolando-cosacov Hello Rolando, Vegas has it's own forum on the BorisFX website here: https://forum.borisfx.com/  
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox, @PATIENT-X, @ericlnz Hi Tony, Stephen, Eric The system requirement options for VDL, VPX etc are now available on the Magix website. John EB
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/
• Off topic

  7 answers, most recent Yesterday

  [Solved] Magix canceled my subscription after accepting my payment.
  Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the
• ACID

  2 answers, most recent on 1/4/2026

  RE: Where can I get samples?
  @alexavil Hello welcome I use Producerloops and Producersources websites. Stephen Forum Moderator
• ACID

  3 answers, most recent on 4/19/2026

  RE: May be there is hope for this program yet....?
  acid pro is now listed on the borix fx website with a "coming soon " label and will be available as an upgrade perpetual, or subscription , "keep hope alive "as jesse jackson once said !
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  Website is showing Sound Forge 2026. Sound Forge will now receive updates. Magix had abandoned it.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.  
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Off topic

  4 answers, most recent on 5/18/2026

  I just tried to submit a support request on your website-- cannot save
  I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product. The support request could not be saved is the result I received twice.
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Also, the MAGIX Service Center website - https://www.magix.com/de/support/mein-service-center/ - is in German, which I don't understand. (Very frustrated to not be able to use a program I have purchased!)
• SOUND FORGE

  4 answers, most recent on 3/16/2026

  RE: Subscription
  I went to the website to see if there were any updates and couldn't find any sign of Sound Forge so I came here and a couple of people had commented that it was dropped. I cannot recall any specific person or even thread
• Web Designer

  One answer, on 3/20/2026

  RE: Magix Web designer Premium Upgrade
  @Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @johnebaker when I posted my screenshot, that was what I saw. Now, going back to the website, I see what you are seeing too. Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  That is true, and also vice versa in that I see my Magix software when logging in from the Vegas website I log into my account from the main Magix site which is independent of the forum sites.
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Paul, could you post us a MediaInfo report on one of your files, and if you are able, put a file on a file sharing site such as Dropbox, Google Drive (my website notes for GD) or wetransfer for us to experiment with. My Google Drive
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to.   @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do
• Off topic

  One answer, on 1/4/2026

  RE: Images
  @Joe-Swager Hello, welcome It has been reported to Magix as it is affecting all users including myself posting music in the media uploads. Users cannot upload images or videos, only music. There is obviously a technical glitch on the
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help