Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Wes-Selwood Please read https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/ and follow the advice given there. This thread will be closed. JeffForum Moderator

Movie Studio

One answer, on 5/11/2026

RE: [Closed] CRM files

@Marian-Pliundra Please read https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/ and follow the advice given there. This thread will be closed. JeffForum Moderator

Video Pro X

7 answers, most recent on 6/4/2026

RE: Annoying popup

@rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, I don't have VPX 17 but what I do do these days (as burners become less plentiful and OSs advance) is burn to an ISO first, check that it plays OK in VLC Player, then burn it to disk using IMGBurn. That will help isolate where the

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

@badbob Hi There is an alternate method of achieving images stabilisation without separating the movie in to individual frames or using a 3rd party stabilisation effect. The method here was developed by another forum member, @K-Wood back in 2022 and

Movie Studio

3 answers, most recent on 5/28/2026

RE: Seems to be a codec problem

@james-o7579 Try recoding it with AVIDemux. I have posted instructions on my site here. Use the "MOV to MP4" procedure. It's a lossless process so you won't lose any quality; it just re-writes the header info. It would be worth shooting a short

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Hi I did create a pinned post for all to see of BorisFx taking over new ownership of said software packages here. As @SP. has stated this is a user to user forum, there is no support here. As per Community Rules please be reminded to

Off topic

One answer, on 5/22/2026

RE: saying hello

Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting. Providing some

Movie Studio

15 answers, most recent 8 hours ago

RE: Video Deluxe 2026 Plus

@AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)

Movie Studio

3 answers, most recent on 5/28/2026

RE: Seems to be a codec problem

@james-o7579 Hi . . . . MediaInfo analysis is:... Codec ID : mp4a-40-2 . . . . If this is the only codec data in the MediaInfo analysis then you have only the audio part of the video clip. From the Legria specs, the 2 encoding formats the camera

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

@Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive

Movie Studio

3 answers, most recent on 6/4/2026

RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1

@Bob-Bacle Hi . . . . Can I get a newer version that will work on my windows 10 computer . . . . Yes the current version, now called Video Deluxe, will run on Windows 10, however there are several caveats: Your computer meets, or preferably

Photostory

17 answers, most recent 8 hours ago

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does

Movie Studio

2 answers, most recent on 5/23/2026

RE: Crystal Ball Gazing

@bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person. ProDad

Movie Studio

4 answers, most recent on 6/7/2026

RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits

@spuddy13 Hi Brian How long a narration are you wanting to do? My method, for when I do add a voice-over (rare) is to complete the video editing so I have the final result for the video part. If I want a 'free wheeling' narration, I watch the video

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

@wilkoryte Hi Try the following: Arrange the program interface as you want it to be Select Window, Windows arrangement, Save, give the layout a name and save it. Restart VPX. If the issue persists we need more information: Computer

Movie Studio

One answer, on 5/26/2026

Mixdown showing hardware acceleration deactivated in Movie Studio 2024

Hello,at first i wanna say i did see - https://www.magix.info/us/forum/hardware-encoding-for-mpeg-4-export-stopped-working--1329535/Tried solutions from it but nothing helps.1. switch cpu/gpu encoding2. reinstall3. remove magix folders from

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick . . . . Blu-Ray. I thought it had gone the way of VHS . . . . Not yet, it is still quite popular, however there are fewer BD Burner and disc manufacturers. DVD's are nearly on the extinction list, the low resolution of 720 x 576

Movie Studio

4 answers, most recent on 6/7/2026

MAGIX Video deluxe 2026 Premium - My first voice over is the pits

I have made many productions now with everyones help and i am learning everytime but this is stressing me big time i used to make videos with txt info below my schenes..no speaking then i loved a.i. so i used a voice that worked for me but my family