• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @m2005 That solution was suggested (by me) in the first reply to this thread but it's great to see a Magix employee participating here!! @GeeGee I understand what you say about Win 10; the whole situation is very unclear and M$ seems to be doing not
• Movie Studio

  6 answers, most recent on 8/22/2025

  RE: Magix video deluxe 2026
  @cresswell Hi . . . . I really wanted to slow down or speed up the final edit then save it and download it in its slowed down or speeded up state,is this possible . . . . In this case use the Speed effect as @Gid's commented above. Note the speed
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Rick, something else occurred to me. After I'd edit the WAVs in SF18, I'd mark up any extraneous noises I wanted to get rid of, then take the files into RX11 Advanced. Here, I'd remove them. But I noticed a strange anomoly on this new PC that I've
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @Alfns Hi . . . . Encoding failed. Encoding of the movie failed . . . . This usually means there is something on the timeline, at the same time point on the timeline as the failure occurs, that the encoder cannot handle. Try exporting the video as a
• Movie Studio

  26 answers, most recent Yesterday

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is
• Movie Studio

  4 answers, most recent on 9/17/2025

  RE: How to create a Blu-ray Disc without fancy menus
  @jak.willis Hi Jak . . . . Is there a way to simply create the Blu-ray movie and have just a plain data disc-style menu when playing back on a Blu-ray Player? . . . . For a single movie you can create an 'Autorun' disc by unchecking the options
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Well done on the MediaInfo. The video codec is "MPEG 4 Visual", which is unusual. The framerate is also unusual at 30.068. Lastly, the audio might be causing issues, being Joint Stereo. A recode may be needed to get it to open in Magix. VLC
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy
• Video Pro X

  10 answers, most recent on 12/5/2025

  Video Pro X 11 Crashes Every 5 Minutes
  Software: Video Pro X 11 OS: Windows 10 22H2 RAM: 32 GB CPU: AMD Ryzen 9 3900X GPU: Nvidia RTX 2070 Super (8GB) Whenever I attempt to use Video Pro X, I get approximately 5 minutes of use before the entire program crashes and closes itself. It
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  @Betovalle Hi . . . . From the 1s keyframe, the user presses “go to previous keyframe” → "the program jumps back to 0s", which is "part of the discarded interval" . . . . This behaviour has been present in MEP/MMS/VDL and VPX, for 15+ yrs, ie least
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  @Betovalle Hi . . . . I don't remember exactly, but I think that in version 17 they fixed a bug where at some point, in relation to version 16 . . . .   The times you see with reference to the image below, for VPX 16, are: = the timeline cursor
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Movie Studio

  15 answers, most recent on 7/20/2025

  RE: Playback Stutter MEP 2016 Plus
  Hello Can-Dive and thank you for the reply. "did you progressively save sequential versions of your project?" Yes (out of habit), everytime I modified something (anything), I aways 'saved' the project. I'm not sure how many times the MEP 2016 will
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi Thanks for the information. Why VDL creates the folders where it does is because  F:\One Drive\Documents is the Windows default location documents folder. This is normally setup when Windows is first run on a new computer and use
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, VP9 is a propriety codec. Magix will not open VP9s, I assume because it is a paid program. Free programs can open all of those "free" codecs (although I note that, even with the VP9 decoder from the MS store installed,
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @DarkWestern Hi . . . . . Are there any theories as to how this could happen? Is there some way to inadvertently hide objects, or restrict their visibility? . . . . . I have seen this loss of icon/preview before to indistinct blocks, IIRC it was
• Movie Studio

  25 answers, most recent on 10/8/2025

  Issues with MAGIX Video deluxe 2026 Plus
  Hello again! I am back, plagued yet again with technical issues! Figured I'd just pop in and see if these are known issues, or if anyone else is experiencing them, or if there's already a solution...   Number one, I'm having problems with my tracks.
• Other products

  One answer, on 5/12/2026

  [Closed] Vegas Pro 16 & 20 continually malfunction in so many ways
  I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Yes, I rendered from Reaper. And it was the first time I was rendering with live effects on the tracks. So here's the full audio journey: 1) recorded voice artist using Reaper; exported as 44 kHz, 16 bit, mono WAV (have been doing this for maybe 15
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane Hi, Hmm. After going through the following, I can see that a new user can have problems understanding how it all works. I should probably do some tutorials on Photostory. Anyway, please read page 26 in the manual. Photostory can have multiple
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd
• ACID

  11 answers, most recent on 12/30/2025

  [Closed] DLM manager fails to load on installation, so no built in plugins
  I've just installed Windows 11 Home (22h2 64 bit) on my laptop, but now when I install Acid Pro 8  the DLM Manager fails to load, which prevents built-in plugins such as ReverbFX and ExpressFX from appearing. I have already performed a thorough set