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@patrick-miossec Hi, If you are trying to enter the code in the box that has "P" beside it, that is not for the trial. Click below on the part that says "Démarrer... " and follow the instructions. John CB

Xara Designer Pro

2 answers, most recent on 1/5/2026

[Solved] Text and photos not appearing on the preview

I added more data and photos to my continuing technical blog in the Xara editor as I have done many times before but on this occasion when I previewed the page prior to uploading to my site they are not showing. Can anyone assist me?

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: [Solved] Sound Forge Pro 18 - can't change bit depth to 32

I cannot duplicate the behavior. I used the bit rate converter to convert a stereo 44.1k/16 bit file to FP-32 bit and 'Save as' to create a new file, No issues with the new file.Maybe try resetting SF (in the 'File' menu).

Audio Cleaning Lab

7 answers, most recent on 5/5/2026

RE: [Solved] Dolby Noise Reduction system

@Baseball-Man-79 Hi . . . . I was told that the music just sounds overly bright and decreasing the treble will reverse most of the Dolby effect. Is this true? . . . Partially, the reduction in treble would give an approximation of the true Dolby

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer

I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now

ACID

3 answers, most recent on 8/30/2025

[Solved] Acid Music Studio 10 - Cannot Register on New PC

Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the

SOUND FORGE

2 answers, most recent on 11/15/2025

RE: [Solved] Sound forge won't load

@Nathanael-Latham Do you have Sound Forge Audio Studio 17? This installs the Magix Low Latency ASIO audio driver which is an old version of ASIO4ALL. Sound Forge Pro 17 doesn't install it. This old version of ASIO4ALL seems to be incompatible with

Movie Studio

8 answers, most recent on 3/13/2026

RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

@Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"

SOUND FORGE

2 answers, most recent on 11/15/2025

[Solved] Sound forge won't load

Hi all, I recently bought Sound Forge 17 after getting a new laptop, as I was unable to reinstall Sound Forge 10. The installation completed without any issues, but when I try to open Sound Forge the splash screen appears and then disappears at the

Music Maker

2 answers, most recent on 12/29/2025

RE: [Solved] Which Soundpools are included in MM2026 Ultimate

I was able to find the answer, it is the "Bestseller Bundle". The page doesn't currently list what is in it but from the picture it is possible to get a pretty good guess https://producerplanet.com/us/article/soundpool-bundle-bestseller-23764/

Music Maker

3 answers, most recent on 8/11/2025

RE: [Solved] Activation Key Registered But Not Registered

@Squeego Music Maker had Free Edition from version 2018 up until version 2024. The 80s, EDM and Hip Hop versions were technically the Free Edition plus some genre specific audio loops. So, your option is now to install Music Maker 2024 Free Edition

ACID

7 answers, most recent on 4/25/2026

[Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the

Music Maker

4 answers, most recent on 12/23/2025

RE: [Solved] System requirements for 2026

@Michael-Hopcroft Hi . . . . Windows 11 Pro. . . . My system is not reacting quickly, so I probably need a tune-up. . . . . Are you logging in to the computer with a local user account or a Microsoft account? If a Microsoft account, then is the

Samplitude

3 answers, most recent on 1/19/2026

RE: [Solved] Samplitude keeps crashing with ASIO4All

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

Video Pro X

One answer, on 7/31/2025

[Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.

I purchased an upgrade and it doesn't work, reached out to support. The valid key I have in use doesn't work for the upgrade. Anybody else have this fail on their software?

Movie Studio

One answer, on 1/13/2026

RE: [Solved] Movie Studio 2023 Platinum - Audio "Could not connect to device"

@Greylow Hi In the Windows settings, Privacy settings, Camera and Security options, check that the options Let desktop apps access your Camera/Microphone are turned on. You may need to scroll down to see the Let desktop apps option. HTH John EBForum

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

[Solved] Download fails for Audio Cleaning Lab MX

I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not

Music Maker

2 answers, most recent on 4/18/2026

[Solved] Upgrade Music Maker 2025 to 2026

Hello all, I am thinking about upgrading my existing MM2025 Premium to MM2026 Premium. Can anyone please tell me what it comes with, especially choices of soundpools and instruments? I have the impression it comes with a set package, so no choices,

Samplitude

2 answers, most recent on 10/27/2025

RE: [Solved] No puedo editar MIDI

@David-Torres3320 En la esquina inferior izquierda, puede ver un pequeño botón activo, "Cell". Esto activó el modo celda, lo que provocó el comportamiento descrito. Simplemente desactive el botón. In the bottom left corner you can see a small

SOUND FORGE

6 answers, most recent on 10/13/2025

[Solved] Can anyone help me make a Sound Forge script?

Hi all, I have a need for a Sound Forge script, but I have zero scripting skills, and I'm wondering if someone can help me? What I need is this: I have, say, 60 different loop wav files, titled "01.wav" to "60.wav." They are all exactly the same

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Music Maker

One answer, on 12/6/2025

RE: [Solved] Registration has deactivated

@Jim-Starzky Music Maker EDM Edition is Music Maker Free + EDM Soundpools. It's technically correct, you have the Free Edition. In case you want a Premium Edition, there is currently a Humble Bundle with Vegas Pro 22, Sound Forge Pro 17 and Music

Movie Studio

9 answers, most recent on 10/24/2025

RE: [Solved] Movie Sudio 2025 developed a strange behaviour

@johnebaker Greetings John, I've installed the Emergency Windows Update (KB5070773) (26200.6901) which ostensibly is to fix a problem with no USB in Windows recovery mode. After an hour of editing with the Cineform clip there have been no black