• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  Hi John These are the main specs of my PC: Device:        Acer Aspire  C24-963Type:        Stand alone Home PC DesktopProcessor:    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (1.20 GHz)Installed RAM:    32.0 GB (31.8 GB usable) System type:    64-bit
• Movie Studio

  5 answers, most recent on 11/22/2025

  RE: Image playback freezes after a couple seconds
  @Joshua-Pyle Hi Thanks for the information. . . . . According to Device Manager . . . . Are you relying on Windows Update to keep the drivers up to date? If so they may not be the current version which, for the CPU/iGPU combination you have is
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  Hi I have changed the 3 videooption to CPU with no sucess. Mu computer: ASUS Vivobook S15 Windows 11home ver 25 H2 (26.200.7462) Processor: Snapdragon(R) x Plus-X1P42100 Qualcom(R) Oryon(TM) CPU 3244Mhz Display/grafikk: Qualcom(R) Adreno(+M)
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  @wilkoryte Hi Try the following: Arrange the program interface as you want it to be  Select Window, Windows arrangement, Save, give the layout a name and save it.  Restart VPX. If the issue persists we need more information: Computer
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen Hi Thanks for the information. I agree with @Marc-Goder comment regarding Open DML and playback on a Snapdragon device. I assume that the Win 10 PC had an intel or AMD CPU, is this correct? Do note:- Snapdragon ARM processors are not
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  Hi there, can anyone help me with a problem /i sitting with: I struggle with my Travel Map Program It does one of two things And before I start to point out the problem, I use Travel Map last year as since October, many times with no problem. So
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  Hi John, once again you, along with others, have managed to get to the bottom of something for me regarding Magix! I do have Intel UHD 770 and Nvidia GeForce RTX 4070. I updated Nvidia as suggested and no change, I then went to Intel's site, got it
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Hi We need more information to help diagnose the issue(s) you are having: Follow this tutorial to determine if any errors have been logged and post a screenshot of the details.  The specification of your computer system including
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Music Maker

  6 answers, most recent on 8/24/2025

  RE: Buffer Crackle
  @frank-flores Hi . . . . Crackling with buffer set at 1024! . . . . Did you try increasing the number of buffers and sizes to fix the crackle? What is the specification of your computer system including Windows version and program version, see this
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  @DORIAN-DARIA Hi Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. This is considered as 'hijacking'. Please create a new post and provide more information
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. I would say an nvidia 4070 would be a good bet but really it needs mating with a newer processor as well to get the best benefit from it. I have a 3060 12 GB. That works but it's coupled to an Intel i9-9900k so I can't really get the best
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee Hi . . . . Are you saying that if I'm importing 1920 x 1080 original clips, my GPU still won't cope with the process satisfactorily? . . . . All processing will be done by the Intel Core i5 8400 processor, and depending on what effects eg
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee, @CubeAce, @AAProds Hi To clarify, the Windows 10/11 requirements saga. Windows 11, can now be installed on older motherboard/CPU combinations which do not have or support the Trusted Platform Module (TPM), which was a requirement when
• Off topic

  159 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Music Maker

  2 answers, most recent on 7/31/2025

  2026 trial download
  Hello.I am trying to download Music Maker 2026 trial and I get a blank error message: These are the specs of my computer: Edition    Windows 11 ProVersion    24H2Installed on    ‎7/‎27/‎2025OS build    26100.4770Processor    12th Gen Intel(R)
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.   It
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @spuddy13, @emmrecs HI Brian, Jeff It is a shame that the list obtained cannot be copied or printed. For large projects I start from the 'other direction', ie get a list of all files, of the appropriate type, ie all images, video and audio before
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the