• Movie Studio

  3 answers, most recent on 3/20/2026

  RE: [Solved] Ecxeption 0xc0000005 "Access violation"
  @OUPA_76 La première chose à faire est de redémarrer votre ordinateur. Veuillez sélectionner l'option « Redémarrer » et non « Arrêter ». Si le problème persiste, il se peut qu'il y ait un souci avec les paramètres du programme. Vous pouvez
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @johnebaker @PETER-SMITH1397 @emmrecs Try running the program as Administrator - right click the shortcut and select Run as Administrator. Then try the activation again. Activated OK! My MP4 imported without issue. Good job John (and Jeff one minute
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help
• ACID

  No answers, created on 11/22/2025

  Preferences
  Hello, I need some help with Acid Pro11. When previewing loops in the explorer window Acid creates a new track for each loop I click on. By the time I’ve previewed fifty drums parts I have to go up and delete fifty tracks. Is there a preference to
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  @jean-Daniel-Roux Hi . . . . I do not know how to cancel the old music by the new one.  . . . . You have 2 options: Select the music object on the timeline you want to be removed and delete it using the Delete (Del) key on your keyboard.  If the
• Other products

  3 answers, most recent on 10/19/2025

  RE: Issue with Text to Speech Magix Video DeLuxe 2026 Premium
  @Petrus-vanderKnaap Hi Petrus, Try deleting the EBWebView folder. See: MAGIX Helpcentrum - Magix HUB problem HTHRob
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  Redoing the Studio Drivers version 580.97 Release Tuesday August 12 2025 according, deleting %appdata% MAGIX videodeluxe file, as reopening the software results in an interface that does not respond.I'll check into trying more options as they come
• Photostory

  One answer, on 7/17/2025

  Cannot delete blank placeholders in movie templates
  In PhotoStory 2025, I am trying to use one of the basic movie templates (Boulevard of Dreams). There are 22 placeholders across 5 scenes, but I only want to display 9 photos across 3 scenes. The blank placeholders have a little X in the corner,
• Movie Studio

  3 answers, most recent on 2/17/2026

  RE: [Solved] .MVD Problem
  @Turkana I'd use that "Merge Movies" option with caution; it will delete the movie you are merging into the target movie and "Undo" will not retrieve it. I would be inclined to simply use one project, with multiple movies/timelines in that project
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Thanks for the screenshots. It might be helpful to enable View > Show > File Name Extension in the Windows Explorer. Then you should see that the name of the configuration file Videodeluxe in your screenshots changes to
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  @MrGSm Sometimes this happens if the loop is shown in stereo. It goes away if you disable the stereo representation in the Arranger menu. I'm not exactly sure why this happens though. I think you need to delete the H2 graphic files in the project
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive Regarding the lack of smooth playback even with proxy files enabled or a post render of a section within a project as the latter misses tracks within that section and is still jerky. In short proxy files for me have become unusable and
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  Hi Jeff, Thank you for your answer. I will not delete any photos. I don't like clouds anyway and I am trying to gather all photos in one place - I have an external harddrive that I also use. I must then try to collect all photos there, before
• Movie Studio

  2 answers, most recent on 8/5/2025

  [Closed] Authentication code for Movie Studio 13
  Something happened to my program so I deleted it and reinstalled it. When I start up, I try to use the Optional Authentication Code as instructed, and all I get is "Invalid". Got any ideas on what to do now? Kevin Arkin
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• Other products

  2 answers, most recent on 6/16/2025

  Clearing que
  Please tell me theres a way to clear the picture slideshow, so when you add new pictures it doesnt keep all the previous ones in it. As of now I have to delete out 1 at a time.   Thanks
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Off topic

  3 answers, most recent on 10/31/2025

  [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
  I had to reinstall Vegas pro 22. The installation program deleted my Vegas pro 22. But I can't reinstall Vegas pro 22, the installer shows this message (There were no compatible products found on this computer.) I bought Vegas pro 22 on 2025 August
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  @David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 OK. In case you didn't try to delete/rename the musicmaker.ini file to reset the program settings, I suggest you try that as well. It should be located in the \AppData\Roaming\MAGIX\MM2026_Premium\ folder. But you'll find this file only if
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hello, holding CTRL+SHIFT does reset the settings and delete cache, but the authorisation fails again.Running as admin changes nothing , the issue persists.thanks dd  
• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  Thanks for deleting the confidential data. So far, the video editing worked well, although the export took time. Below a mediainfo file for one of the videos.
• Movie Studio

  6 answers, most recent on 8/7/2025

  RE: Magix video basic editing
  @William-Porter Hi, I'm trying to pull a movie clip from a project by deleting a section of the video before the scenes to keep and after the scenes to keep. At the bottom of the preview window there are options - Remove start etc.. But the easiest