Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

SOUND FORGE
No answers, created on 6/18/2025
Sound forge 17

Hello, when registering, in case of an incorrect reading, I specify the location of the error to 'K'. But when registering, this error line disappears. Thank, for helping

Video Pro X
9 answers, most recent on 1/22/2026
Access violation error n NTDLL,dll

After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no

Off topic
40 answers, most recent on 1/26/2026
RE: [Closed] Does Magix have customer support?

So far due to the error they sent me 3 instead of 1. I will give it a few days and see if they make a correction.

Video Pro X
29 answers, most recent on 9/13/2025
RE: Kodak C330 audio

I still get strange errors from Magix when trying to import files from HandBrake. MP4 H264 AAC says "QuickTime is not installed. QuickTime must be installed in order to play this file." MKV H264 AAC says "An unknown error has occurred. No media

Other products
4 answers, most recent on 12/20/2025
Strange error message with Photo Manager Deluxe

PHOTO MANAGER DELUXE v13.1.1.12(WINDOWS 11 25H2) When opening an image file (usually a JPG), I often receive the following error message: "Drive or folder not ready, not available or protected." When I close the message the file is opened correctly

Movie Studio
3 answers, most recent on 7/24/2025
can't register new computer

Hi, I have bought and used movie maker 2023 on my old computer. I have a new computer but i can't create a activation code to activate software on new laptop. It give me error: Which means: "Error durning activation Activation wasn't successfull,

Samplitude
5 answers, most recent on 7/11/2025
RE: Error installing ad-on pacakages

The same State error 1603 for Vita Jazz Drums

Movie Studio
3 answers, most recent on 9/5/2025
RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

Music Maker
7 answers, most recent on 10/20/2025
[Solved] MMM 2014 fresh reinstall from website

The installer for MMM2014 downloads, but once it starts up, it just stops again with no error messages. The documentation claims it can be installed on vista/7 right through to win11. Am I wrong? Or is the windows version not the issue? I have a

Movie Studio
8 answers, most recent on 4/10/2026
RE: -14 error

@lighthope It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it? Yes. I downloaded it and installed it. Error -14

Samplitude
5 answers, most recent on 7/11/2025
RE: Error installing ad-on pacakages

@Phon Hi The issue you are having is with Windows, see this Microsoft article for the 1603 error. HTH John EBForum Moderator

Off topic
159 answers, most recent 38 minutes ago
RE: Magix support has not responded to support tickets for months

Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.

Other products
20 answers, most recent on 5/27/2026
RE: Independence Pro 3.3

I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else. I googled for a good 7hrs and found no threads on any site that could help me either.

SOUND FORGE
15 answers, most recent on 3/29/2026
[Solved] Error Message -24

Hi everyone, I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press

Movie Studio
One answer, on 1/20/2026
Windows 11

Sto istallando su nuovoPC con Windows 11 Il software Magix video deluxe 17. Una volta istallato correttamente con il doppio click non parte ne da avviso di errore. cosa devo fare?

Video Pro X
7 answers, most recent on 8/21/2025
Import boosted video from Pixel-phone gives error

I am not able to import a so-call 'boosted' video from my Pixel-10 phone. I am using Magix-pro 16. It is boosted by Google-Photos to 8K , 30fps, 170175 kbps . It gives error "MXMPEG2 Error 0110: no media decoder found". Please help I am running

Video Pro X
One answer, on 1/11/2026
"Mixdown - Please Update Your Graphics Card Driver"

Getting error message "Mixdown - Please Update Your Graphics Card Driver" during movie export hardware acceleration with the Nvidia GEFORCE RTX 5070. Wonder if this will be fixed soon?

Movie Studio
4 answers, most recent on 11/17/2025
Blank error dialogue box appears during MS2022 reinstall

I am getting a blank error message dialogue box from the Installation Manager whilst trying to reinstall MS2022 Platinum after upgrading to Windows 11. It just offers 3 options: Abort; Retry; Ignore, but has no other information whatsoever. The last

Video Pro X
One answer, on 10/13/2025
[Closed] vegas pro 22 crashes on startup

vegas pro 22 crashes on startup...it has worked before, but on version 250 it give a error screen

Other products
2 answers, most recent 17 hours ago
RE: MP3 Deluxe 19

i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing