Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Marek-K1502 Have you checked whether your firewall and/or antivirus is blocking the connection to the Magix Hub on the "problem" computer? Which version of Windows is installed on both of your computers? I don't think it should be necessary to

Other products

3 answers, most recent on 10/19/2025

RE: Issue with Text to Speech Magix Video DeLuxe 2026 Premium

@Petrus-vanderKnaap Hi Petrus, Try deleting the EBWebView folder. See: MAGIX Helpcentrum - Magix HUB problem HTHRob

Movie Studio

3 answers, most recent on 3/20/2026

RE: [Solved] Ecxeption 0xc0000005 "Access violation"

@OUPA_76 La première chose à faire est de redémarrer votre ordinateur. Veuillez sélectionner l'option « Redémarrer » et non « Arrêter ». Si le problème persiste, il se peut qu'il y ait un souci avec les paramètres du programme. Vous pouvez

Photostory

6 answers, most recent on 8/24/2025

RE: "Sound Optimization", disappearing transitions, transition/music issue

That solved the problem! Thanks!

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Does this ring true to you fellas?Have we been barking up the wrong tree? Mitsubishi Chemical Corporation sold Verbatim to CMC in 2020. Even prior to that some Verbatim were actually CMC. I use Nero Disc speed to check what discs actually are. I

Movie Studio

3 answers, most recent on 5/15/2026

RE: Magix Hub Speech services

@spuddy13 Yes, voice cloning is no problem with open source or open weights voice models, like Qwen3-TTS. There are easy to use graphical user interfaces available, for example this: https://voicebox.sh/

Movie Studio

4 answers, most recent on 11/4/2025

RE: I cannot download more video content from Magix Hub

Ive got the same problem. Downloads from the MAGIX Hub do not work since today

Movie Studio

3 answers, most recent on 12/9/2025

RE: program is halting for sometimes more than 45 seconds, then resumes...

No abnormal behavior in Task Manager. I can quit the programm and start over again. But the problem persists..

Movie Studio

3 answers, most recent on 6/24/2025

RE: Audio noise

@Brian-Lee No problem. Feedback on the forum is always appreciated as solutions can help others who may be browsing for a similar problem. Ray.

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

I'm having the same problems. This will be my last time with Magix

SOUND FORGE

7 answers, most recent on 11/23/2025

RE: sound forge17 plug-in (ARA 64bit)

Almost 2 years later ... I have the same problem in SF Pro 16. Is there any solution meanwhile?

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Thanks so much, John, for your excellent help, again! Yes, I meant to type blu-ray, it might have auto “corrected” me, I do know the difference.I’m wondering if burning to the previous DVD-R with the higher speed was causing the problem or maybe it

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

Hi there, can anyone help me with a problem /i sitting with: I struggle with my Travel Map Program It does one of two things And before I start to point out the problem, I use Travel Map last year as since October, many times with no problem. So

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

OK. I solved the problem and the software is now working softly. Thank you.

SOUND FORGE

3 answers, most recent on 2/1/2026

RE: Noise after installation of sound forge 16

@William-Yellin Yeah, because it installs the same old audio driver as SFAS 16. Read the link @rraud posted and this should solve your problem.

Music Maker

One answer, Yesterday

RE: Magix Unlimited

@Rocco-Szabo You received an order confirmation e-mail which should include all relevant information on how to unlock Loops Unlimited. Please read it thoroughly. If you encounter a specific problem, please let us know what exactly doesn't work.

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

@John-Baggott P2-Serial numbers might need a installation counter reset by Magix support. I encountered this problem once and support reset the counter for me. As far as I know it is also possible to install the software from CD and then select

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@ImTerribleAtThis It looks like there's a problem uploading images. My post had four and John's had one, none of which are visible. Try again tomorrow. AndyW

Movie Studio

One answer, on 10/9/2025

[Closed] DVD burning in Movie Studio Platinum 14.0

When I burn a DVD directly from the program the first minute of playback freezes. When I export it to DVD architect, it works fine. I have no idea how long this has been happening. Has anyone else had this problem? I uninstalled and reinstalled, but

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

I had high hopes as well, no response for support tickets in months! I cannot register ANY of my older software versions of Sound Forge ACL 1-&-3. I HAD to purchase ACL4 and it to has problems so; should I purchase ANY other Software from

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

@Paul-Fegan Another idea, you could try to check Windows system files for corruptions and repair them. For this, open the command prompt as administrator and type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. This downloads

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

Before never had this problem with the same PC (and Photostory Deluxe 2024). Even bigger projects.

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik I solved the problem and the software is now working softly. That is great to hear, thank you for telling us! However, for the sake of anyone else reading this thread and experiencing the same or a similar problem, can you tell us how you