• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @browj2 Hi If John is correct and it is a scam email, then you would be advised to include the potential scam email along with your enquiry email to PayPal to investigate as at the moment you have had no success with Magix. What
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  @browj2 right you are! Enhanced travel route animation with MAGIX Travel Maps Strange though it is listed under Platinum, Premium and Suite 365. 😉  
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  It is now called Video Deluxe.... and looking on the website, I don't see any mention of Travel Maps as being included with any package except Ultimate. It doesn't seem to be listed for Premium or Plus any more.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  @Arlene-Allen Hi, Yes, it's called Video Deluxe 2026. On Magix.com for your region, go to Products, Video and select Video deluxe. John CB
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  @FetusK Hi Please do not post multiple times on the same topic, 2 later posts have been hidden. This is a user to user forum not Magix Support. A response time to a post or comment will depend on a user who has experience of any issue you are having
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  I have also been unable to have Magix technical support respond to my request for help. They are having their bot send canned responses "Your e-mail will soon be answered by one of our employees." But their staff never respond. It is very
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, for info, here's what advanced processing can do for your files. The start bit is processed with AVISynth, the middle bit is the basic file from Handbrake imported into Magix and the last bit is the AVISynth version. AVISynth
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  @NotACat @emmrecs Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss Hi, Here is what is shown on the Magix.com site: Ultimate is just Premium plus the whatever is listed below the Ultimate column. Did you scroll down your email to see if you have the coupon codes for everything else? If so, then read the
• SOUND FORGE

  3 answers, most recent on 12/23/2025

  RE: 사운드 포지 17프로 재 설치 문의 합니다.
  사운드 포지 17프로 이메일로 새로 받고 싶어요. MAGIX 귀 사에서 2025년 9월 6일 사운드 포지 17 프로를 구입 이메일로 프로그램을 받아 설치 사용 하던 중 다른 문제로 컴퓨터를 포멧을 하여 다시 재 설치를 하려고 합니다 사운드 포지 17프로그램을 다시 이메일로 보내주세요. 주문번호는 필요하시면 이메일로 보내드리겠습니다.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  Hi @browj2 I too am interested if Magix Capture has been updated with VPX17 or VDL2026. Unfortunately, I do not have VPX16 on a Win10 machine. Therefore, I cannot verify your settings. Do you have the Microsoft Camera App installed on your computer?
• Movie Studio

  2 answers, most recent on 4/19/2026

  magix deluxe 2025 Premium
  Ik heb grafische kaart Ge Force MX550 op mijn laptop, als ik de vereisten voor 2025 opvraag krijg ik als antwoord , niet compatibel, toch kan ik perfect werken in het filmprogramma. Ik heb ook een licentie voor 2026 premium maar na installatie lukt
• Movie Studio

  3 answers, most recent on 1/7/2026

  RE: When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  I'm aware that only Magix can answer the question, which is why I asked in their forums. I'm also aware I shouldn't expect them to fix 2025 (although I know for a fact that many still use it), which is why I bit the bullet and upgraded to 2026.On
• Other products

  2 answers, most recent on 6/16/2025

  RE: Clearing que
  All Magix photo/video software work on the concept of Projects. If you want to start fresh, with nothing on the Storyboard or timeline, just create a new project.
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Ok, this folder should be fine. Which version of the Magix Rescue Your Video Tapes version do you have? If it's an older version it might help to make a right click on the desktop icon and then on Properties. In the properties you can
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Hi I believe the issue you are having is because OneDrive is your default 'document' folder. Several solutions are suggested in this topic which is OneDrive related. John EB
• Movie Studio

  One answer, on 1/14/2026

  [Closed] Sucking, suck moive studio 13
  Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been
• Music Maker

  7 answers, most recent on 2/22/2026

  LOST SOUND POOLS AND LOOPS
  MY HARD DRIVE RECENTLY CRASHED AND ALL MY DATA WAS UNRECOVERABLE. I RE-INSTALLED MAGIX MUSIC MAKER HOPING THAT ALL OF MY PURCHASED LOOPS AND SOUND POOLS WOULD AUTOMATICALLY POPULATE. BUT THERE IS NO DATA...NO PURCHASED AUDIO..NOTHING. IF ALL OF MY
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  @Stephen-Nichols8858 Hi and welcome to the forum - albeit the wrong one Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any future questions, about
• Music Maker

  7 answers, most recent on 9/28/2025

  RE: MM2026 34.0.0.6 VST instruments causing severe audio problems
  A couple of points to add... The CPU and graphics card both seem to be about 10 years old. I'm not saying that's the root of the problem, but it probably isn't helping. VSTs generally take a lot of processing and Music Maker hasn't ever really been