• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator I changed my e mail address as it
• Rescue Your Videotapes!

  4 answers, most recent on 9/23/2025

  Video easy Video Saver 8
  I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Rod-Devonshire Your post to this thread has been hidden since you have already created a thread with your question. Please do not create duplicate posts. Please continue any discussion in your original thread. Just for information: it is very
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi The software appears to be freezing at the creation of the media pool. Are you using One Drive with your Documents folder syncing/uploading to the cloud? If so this is known to cause issues and is not recommended. Ensure that One
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  @SP. perhaps that's forgivable even though I find it much less ergonomic. This doesn't explain the issue I share with @grig about the plugin chain settings resetting when you go to adjust them. There also seems to be a long list of other issues that
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Hello @Can-Dive, You're welcome. For your information. All Magix Moderators are volunteers, who enjoy helping other people with their problems in their own free time, where possible. Have you ever read the community rules? If not, please see the
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  Thanks for that info. I'll have to see if that WMV file can be re-compiled back to an .mp4 clip at 100 fps with AVC or HEVC codec with a different video editor without much loss of detail of a 4K video. But I have to wonder why VPX is not setup to
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas
• Movie Studio

  2 answers, most recent on 12/30/2025

  [Closed] Vegas Pro 23: Waveforms Shift Depending on Zoom Level
  I’m having an issue in Vegas Pro 23 that I’m not sure how to properly describe, but I’ll try to be as clear as possible. However here is a video demonstrating the problem. Here’s what’s happening: I drag a video clip that includes audio onto the
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  SF has had the 'proxy' option for as long as I can recall and the default was always disabled. According to my experience and other user reports, it was usually not necessary until the later versions, starting around 14, 15 or 16? I would surmise
• Music Maker

  2 answers, most recent on 9/6/2025

  Why does music maker suck so much????
  so it seems like almost every version of this program is broken .. in fact broken is totally an understatment, like my version of mmm many have a problem that is enough to litrally get musicians to commit suicide or something equally as nuts as when
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @Manfred-von-Erlangen When your 25 minute was encoding, did the window actually say hardware encoding? Driver 591.44 encodes OK but the window does not mention hardware encoding just the "please update driver..." Incidentally, I tried the Srudio
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  I'm shocked that there's no support at all (at least here I did got some answers) but the official Magix support just doesn't see to care. What I'm I supposed to do? Not buying SF in a new version to see if the authorisation software does work?
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @playwithme Your post here has been hidden since you are asking a question totally unrelated to the one asked by @Tony-Kovac. Please do not hijack another user's thread in this way but rather create a new thread with full details of your system
• Movie Studio

  14 answers, most recent on 3/19/2026

  RE: Separating Audio Tracks Video deluxe 2026 premium
  @Tom-Essex Hi, Cubeace nailed it, thank you everyone for the thought and input! So, we still don't know what type of audio that you have. Which scenario of audio tracks is what you have? Did you purchase VPX 16? An excellent choice. I provided you
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having
• Movie Studio

  One answer, on 1/11/2026

  RE: Is there a bug in VDLX2026 , saving effect?
  @idd-2016 Hi Assuming the other PNG images are the same size and aspect ratio, there is another possibility, that can cause one or more issues, where there are one or more extra keyframes in the same position as one set. This can occur if you go
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: Clicks and pops playing audio and audio exported in Sound Forge 17
  Hello, thanks for the tip!, at first play it seems to sound correctly now. Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio, but my pc is a 285k with 64gb, so would not have
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has