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@Christopher-Burke You have Windows, correct? Magix sold some apps to Boris FX, for example Samplitude, but they didn't sell Independence to them. So it's odd they redirect the link to Boris FX. Maybe a mistake from the Website editor. But the

Photostory

One answer, on 12/6/2025

[Solved] PS2026 Fresh Install - Hangs on Initialising slideshow

I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

I need assistance. I purchased Vegas Pro 22 and it never worked. I just purchased Vegas 23 and I have not received it. I have contacted all supports to no avail. How can I get assistance please....

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

Sorted. Found out how to buy a voucher. I had no idea that's what you had to do. I don't mind...but would be nice if this was explained instead of just saying NO LANGUAGE FOUND. 🙄

Other products

5 answers, most recent on 9/30/2025

[Solved] Independence Pro 3.5

I purchased Independence Pro when it was originally Yellow Tools. The software was originally 3.1 then you had to manually upgrade to version 3.3. Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I

Other products

One answer, on 6/12/2025

How do I change categories in Independence?

Dear Anyone. So I've got Independence 2 loaded and I'm in the Browser window, with all the categories listed, because I've only just opened it. I decide I want an arpeggiator, so I click on the category and get a list of all the arpeggiators. And

Other products

One answer, on 10/7/2025

[Closed] Revover Vegas Pro 13

I have a Vegas Pro 13 serial number registered to an email address I no longer have access to. How can I register this Vegas Pro 13 serial number to another email address?

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

All, I've had to remove that last "original" file I posted above; I mistakenly thought that by deleting the windows file properties, the position data would be deleted too but one of our eagle-eyed members pointed out that it isn't! When I work out

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Music Maker

6 answers, most recent on 8/24/2025

RE: Buffer Crackle

Hi Frank go in to the program settings and see how many ASIO drivers you have. Then report back.

Photostory

3 answers, most recent on 3/19/2026

RE: using my own music on photostory deluxe 2025

@louis-s Hi, Strange question with little to no context. Of course you can use your own music when creating a video. Why would you think otherwise? Is it because you don't know how to use your music, presumably an audio file, in the program? John CB

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

Hi John - Emmrecs, Just to update you, I am experimenting with converting the ABCHD (mts extn) to MP 4 to see how that might work. Much smaller files. Kind regards, Vincent O'Brien

Music Maker

11 answers, most recent on 2/16/2026

RE: No sound

Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try

Off topic

2 answers, most recent on 4/11/2026

Ownership of Vegas Pro

Seems like the ownership of Vegas Pro to BorisFX was not announced ahead of time and suddenly Vegas Pro is now owned by Boris FX, However I was wondering more detail as to why the Devs moved away from Magix, since from a Customer standpoint it was

Off topic

5 answers, most recent on 2/22/2026

RE: please do not send me the every day messages of offers anymore! Thanks

@Peter-Corstiaans Welcome to the Magix user to user forums, so not any contact for Magix staff and no-one who posts here can directly answer your question, sorry. However, which Magix product(s) do you own? With this information we may be able to

Samplitude

One answer, on 1/26/2026

CC 123 interfering with MIDI Learn

I'm trying to use MIDI learn with a VST. For example, set CC 74 to control the VST's filter cutoff. But the VST's knob inevitably gets hijacked by CC 123 no matter what I try. Am I missing something? Does anyone know how to get around this? Thanks

Movie Studio

12 answers, most recent on 12/22/2025

SPLIT WHILE PLAYING WITH LETTER T

I WAS ABLE TO CUT OR SPLIT VIDEO WHILE PLAYING THE VIDEO IN 2022 MAGIC BUT NOT IN 2026 ITS NOT ABLE TO DO SO - HOW SPLIT VIDEO WHILE PLAYING IT - IN 2026 I HAVE TO STOP SPLIT AND THEN PLAY - I WANT TO SPLIT OR CUT WHILE PLAYING THE VIDEO

SOUND FORGE

4 answers, most recent on 2/19/2026

RE: Can't activated Sound Forge Audio Studio 9

@Zoran-Angelkovikj Have you carefully followed ALL the instructions in that linked post? They clearly include details of how to create that Activation Code. Have you also read the whole thread and seen the responses of other users of Sony software?

Movie Studio

4 answers, most recent on 1/15/2026

RE: Objects in timeline not playing back video but plays back sound

Hey Thanks for the info. I will check this out in the next week or so. Sorry, I didn't respond sooner. I couldn't figure out how to find my post after submitting and just now found a way.

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

Thank you, SP. Have you seen the d103.magix page online? It tries to claim it will be compatible with all later versions. It sucks to not know this in advance, sure. I will check how to create that firewall exception. Cheers.

Movie Studio

12 answers, most recent on 4/9/2026

How to stop Magix trying to force me to install Travel Maps everytime?

I do not want to install that crap! lolBut so why does Magix refuse to just take no for answer?\And instead, every single time I open Movie Studio = A pop-up box appears trying to get me to install Travel Maps?Is there any way I can just disable

SOUND FORGE

4 answers, most recent on 9/20/2025

[Solved] Soundforge Pro 18 automatically changing the sound of my files

Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased

Movie Studio

3 answers, most recent on 9/5/2025

RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC As you have discovered, urctbase.dll is a core Windows file. Searching for suggestions for how to correct the problem led to various web pages offering possible solutions but most seem to suggest that running system file checker is a good