• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  This support article might help you: https://www.magix.info/us/support?question=281940&category=0&title=what-should-i-do-if-i-have-a-problem-with-the-magix-hub
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT, https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 It works mostly fine here. There is a proverb: often the problem sits between the computer and the chair. Also, your text is nearly unreadable without any punctuation. If English isn't your first language, no problem, try an AI or
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @vdl-user-v19 @Marc-Goder Sorry, I should have mentioned that before. I just updated to the current NVidia driver 591.86 and the problem remains for H264.
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  Anyone? I still have this problem. Renders application unusable. Even tried deleting and reinstalling.
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  @Olec Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still remains. Obviously, that's not the case. Otherwise it would work. The
• Photostory

  6 answers, most recent on 8/24/2025

  [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the
• SOUND FORGE

  2 answers, most recent on 12/21/2025

  Sonnox plugins error
  I'm having a problem with the 2 Sonnox plugins I just purchased, they are only a problem in SF 18, they work fine in UA Luna and Cakewalk Sonar. The plugins are VST 3, 64-bit, but in SF 18 when I attempt to use one, I get error "An error occurred
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Samplitude

  5 answers, most recent on 7/11/2025

  RE: Error installing ad-on pacakages
  Thanks John, this doesn't solve my problem.
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I'm having the same problem with Ozone 12 Elements and Sound Forge Audio Studio 17. The tech support team at Sweetwater looked into it, and they contacted both Magix and iZotope: they are aware of the problem, but offered no workarounds (and neither
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  @rick-a Thank you for the detailed report. This will become handy for other users with the same problem.
• Off topic

  8 answers, most recent on 10/14/2025

  RE: Software
  Downloading seems not the problem. Activating does not work at all because the ComputerID is not accepted. Eric
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  Hi My last eperience I try to open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. Odd
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  Having the same exact problem. Ive hit the "P" key to reset and rescan soundpools, restarted the program, restarted my pc but nothing seems to be working.. I should have never upgraded to 2026. HOW DO WE FIX THIS?!
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  RE: Short bursts of static
  Thank you both. That solved my problem.
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver
• Off topic

  7 answers, most recent Yesterday

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus I recommend you go to borisfx.com and install the free trial version of Sound Forge 2026. Then, at least, you can use the software for two weeks. I'm pretty sure, that Boris FX support will solve your problem over the next couple of
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  Hmmm. If I upgrade from SFAS17 to SFPro 18 for US$79.99, will that also solve the problem?  
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I'm trying to tag @Tom_Sp, who answered about the PayPal problem, but it seems tagging doesn't work correctly in my browser. The username isn't listed in the selection box.
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  [Solved] Problem activating Sound Forge 9 using new method
  I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?