• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator Ok
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  Tried it. No dice. Same interface (welcome page) pops up. Any other ideas? This is driving me nuts. LOL
• Movie Studio

  3 answers, most recent on 6/24/2025

  [Solved] Audio noise
  When adding voice over or music tracks (MP3) in Movie studio 2025, I get clicks and pops in the video. Have tried audio cleaning to no avail. Any suggestions?
• Other products

  3 answers, most recent on 3/26/2026

  GDIPlusExif Exception ocurred
  MAGIX Photo manager Deluxe. ver.13.1.1.12.     Windows 11 Pro 64 Ver.   25H2. 'Exception ocurred while formatting EXIF information for display' This notice pops up when selecting 'Properties' at a right click on a JPG photo. Click OK and I can
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  Welcome window keeps popping up on startup
  I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I
• Movie Studio

  12 answers, most recent on 4/9/2026

  How to stop Magix trying to force me to install Travel Maps everytime?
  I do not want to install that crap! lolBut so why does Magix refuse to just take no for answer?\And instead, every single time I open Movie Studio = A pop-up box appears trying to get me to install Travel Maps?Is there any way I can just disable
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  When I log in this message popped up. Magix Store Error Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hello. This isn't Magix customer support but a user forum and we are all users like you. But maybe we can give advice. I assume you see a pop-up message after starting your computer? This appears if you don't opt-out of installing
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Off topic

  3 answers, most recent on 5/1/2026

  RE: If Vegas was sold why was I offered an "upgrade/Update" to my Vegas 17
  @DesertSweeper Hmm, maybe it was showing Video Pro X17? There is currently a redesign sale on Magix.com. You can disable the pop-ups. Usually the easiest way is to uninstall the Magix Update Notifier.
• SOUND FORGE

  2 answers, most recent on 4/4/2025

  [Solved] Clicks and Pops when Waveform displayed
  Hi, When playing audio in SF18 there are clicks and pops ONLY if the waveform is displayed. If I minimize the file window it plays fine.  SF10 which I still have installed plays all files fine, even when zooming in and out of waveform.  ALL other
• Photostory

  5 answers, most recent on 2/15/2025

  RE: [Solved] Using /whizzard
  Hi Janet how can I remove the pop up ad In the bottom left corner of the ad is a cog wheel. Click it and make your choice in the menu that opens. TonyL
• SOUND FORGE

  13 answers, most recent on 12/14/2025

  RE: sound forge 16 glitching audio problem is back after upgrade
  I also had clicking and popping noises, but the following helped resolve them. Thank you so much. > Enable "Always proxy compressed formats" (Options> Preferences> General")  
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  OK, I put everything back the way it was and was able to get rid of this pop up crash warning window...
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator
• Audio Cleaning Lab

  7 answers, most recent on 5/5/2026

  RE: Dolby Noise Reduction system
  Ah, I see where it is now. Cleaning tab > Edit button on the opposite side of Multi Max button in the lower right > Preset in the lower-right corner of the MultiMax pop-up window > Dolby NR-B Decoder. I wasn't on the Cleaning Tab, that's
• Photostory

  5 answers, most recent on 2/15/2025

  [Solved] Using /whizzard
  Can I use the whizzard with my own music - not that included in the whizzard? Also, how can I remove the pop up ad from Magix which downloaded itself over a month ago and won't go away. I've emailed help email but not received a reply. Grateful for
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood The lower the buffer the more likely you'll hear clicks and pops due to lost samples. You can get an ASIO capable external USB audio interface which takes over the audio processing from the CPU. This is recommended for music
• SOUND FORGE

  2 answers, most recent on 4/4/2025

  RE: [Solved] Clicks and Pops when Waveform displayed
  When playing audio in SF18 there are clicks and pops ONLY if the waveform is displayed. If I minimize the file window it plays fine. hi @Frank-Basile, I do not recall other reports or have experienced this issue in SFP-18. Iff this is occurring with
• Movie Studio

  5 answers, most recent on 11/24/2024

  [Solved] MS 2025 Can not install extra content
  New install Movie Studio 2025 Platinum, Win10. After selecting Help menu/Install Extra ContentUnable to select the tick boxes in the pop-up UI. Clicking does not work. just makes 'bong' sounds tried logging out and logging back in with desktop Admin
• Video Pro X

  22 answers, most recent on 5/10/2025

  [Solved] Crash Log does not open
  Oddly, when I crash VPX and restart it, the Crash Log window pops up where you can view the log and/or send it to Magix Support. For some reason, clicking on the display button doesn't open anything. A crash log has been created, and I can find it
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  [Solved] Clicks and pops playing audio and audio exported in Sound Forge 17
  Hello Im using SF17 importing mp3 (the audio is clean of clicks and gaps). When I play imported audio, I hear clicks, skips, and interruptions aleatories in the sound. If I export the audio it contains cliks and skips. I use a Fireface 800 128
• Movie Studio

  One answer, on 8/8/2025

  [Closed] Error code -24
  During rendering a error pops ip "error code -24"