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I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Hi @emmrecs Verbatim Discs.I have just rebuilt PC with newest O/S (so ignore previous data - I must update that file).

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@me_again I agree with you! I know next to nothing about Snapdragon CPUs and am content to remain in my ignorance, at least for now! So the information from @Marc-Goder and @johnebaker was "news" to me. Jeff

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Just a thought: I see in the latest log file a lot of references to the NVIDIA GPU.Is this the gentleman of colour in the fuel store?If so, how to get VPX16 to ignore it? I have already made this setting:

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

@Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix

Video Pro X

6 answers, most recent on 6/11/2025

RE: 365 upgrade not working

@bvolbeda When you click the update & Magix self closes give it some time, ignore the PC for a while, sometimes this can take longer than expected but there should be a window pop up after a little while.

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Forgive my ignorance, but how do I find the Device options for the video mode? With the program open and running on your computer, press the Y key (on your computer keyboard). That will open the Program Settings screen. Choose the

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

@nicolesharp100 During some testing, I found a frame jump in the pendulum file. It turns out it was Handbrake's encoding: when I set the filters tab to completely default (no adjustments to the interlacing settings) the jump disappeared. So, for my

SOUND FORGE

8 answers, most recent on 1/26/2026

Non functioning Sound Forge / no response from support

My partner has sent multiple tickets to Magix since last December, relating to a non-functioning copy of Sound Forge that will not install. Each time, the ticket is ignored, or closed without checking whether the issue is resolved yet (it isn't). He

Movie Studio

30 answers, most recent on 9/24/2025

RE: No sound from combined files

@Yoshinori-Tokuda Just remembered my post from August 2025 here https://www.magix.info/us/forum/ms-2025-new-update-neat-video-update--1348411/ - ignore the NeatVideo bit ... ... and also the Magix Support site has this to say: AndyW

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support

Movie Studio

30 answers, most recent on 9/24/2025

RE: No sound from combined files

@johnebaker Hi John, The image is showing the dialog you get after selecting the Export option top right of MMS/VDL and select to Output as video file. Thanks for this. Yet another part of the program I've never used (the option top right of the

Movie Studio

2 answers, most recent on 2/14/2026

Audio problem with Magix MEP 2015 plus

I have lots of footage using HD camera with 5.1 surround sound in AC-3 format. I used to edit this with no problems, until I got a new PC with Window 11 and reinstalled MEP 2015. When I try to load this footage to the timeline it says I need a free

Movie Studio

27 answers, most recent on 2/27/2025

RE: Neat Video - Version 6.0

@me_again Hi Andy Thanks, that would have released while I was working on my laptop, so ignored. Did you note the 'fixes' that were being applied? John EB

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

Movie Studio

4 answers, most recent on 11/17/2025

Blank error dialogue box appears during MS2022 reinstall

I am getting a blank error message dialogue box from the Installation Manager whilst trying to reinstall MS2022 Platinum after upgrading to Windows 11. It just offers 3 options: Abort; Retry; Ignore, but has no other information whatsoever. The last

Movie Studio

2 answers, most recent on 2/14/2026

RE: Audio problem with Magix MEP 2015 plus

Thanks, Ray. That confirms what I thought. I'll export as WMV and then I can convert to AC-3 using third-party software. I'll probably move away from Blu-ray anyway (old tech now!) and store files on my Media PC. The only surround format my Denon AV

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

It's a shame that Magix support has always been abysmal. Thank you @rraud what you say about Magix support is the only reason why I don't upgrade right now. If they can ignore a simple authorisation problem sooner or later same thing might arrive

Audio Cleaning Lab

One answer, on 8/25/2024

RE: import for the file type 101 is not possible

@gopi-shanmugam Use the 32 Bit version of Sound Forge Audio Cleaning Lab or ignore the error message.

SOUND FORGE

16 answers, most recent on 2/23/2025

Sound Forge Pro 18 REFUSES TO INSTAL!

I just purchased Sound Forge Pro 18, but as usual, it is extremely difficult to install. You installation exe program simply says "! Abort, Retry, Ignore" and no mater what I do, it refuses to install! FIX THIS OR REFUND MY PAYMENT!

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Hi Your computer specs look fine for Photostory. Assuming the Samsung EVO is an internal drive, ie not a USB external drive, check the Device options Video Mode is set to the Intel UHD 630 as shown below. John EBForum

SOUND FORGE

3 answers, most recent on 5/3/2025

RE: plus minus question/issue

@GoneToMaui SF12 came out many years before Windows 11. So there is probably no way to get rid of this graphical problem. It looks like the Plus/Minus button sections have scrollbars. This can easily happen if Windows 11 interprets the GUI