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Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just

SOUND FORGE

2 answers, most recent on 12/2/2025

[Solved] Multiple Instances of Sound Forge 18 from VEGAS Pro 22

Dear MAGIX Support Team, I would like to report a compatibility issue between VEGAS Pro 22 and Sound Forge Pro 18. 【Issue Description】When Sound Forge Pro 18 is launched as an external audio editor from VEGAS Pro 22, a new Sound Forge process is

Video Pro X

2 answers, most recent on 3/23/2026

[Solved] Vegas Pro 23 won't start up...

Hi Forum, I had Vegas Pro 23 start up when I first installed it. Now it won't start. I have tried to clear the cache using the control n shift method but this does not work. I have sent support an email but no response. Any idea what is causing

Other products

2 answers, most recent on 6/1/2025

[Solved] Do I need to deactivate Independence Pro?

I might change my PC soon, but I want to use Independence Pro on my next PC.Do I need to deactivate Independence Pro on my current PC? This software was installed when I purchased ACID Pro 11 Suite.If anyone knows, please let me know.

SOUND FORGE

5 answers, most recent on 10/7/2025

[Solved] Missing DLL for Sound Forge Pro installer

I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX

ACID

16 answers, most recent on 4/27/2026

[Solved] ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Music Maker

One answer, on 12/6/2025

RE: [Solved] Registration has deactivated

@Jim-Starzky Music Maker EDM Edition is Music Maker Free + EDM Soundpools. It's technically correct, you have the Free Edition. In case you want a Premium Edition, there is currently a Humble Bundle with Vegas Pro 22, Sound Forge Pro 17 and Music

Video Pro X

One answer, on 7/31/2025

[Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.

I purchased an upgrade and it doesn't work, reached out to support. The valid key I have in use doesn't work for the upgrade. Anybody else have this fail on their software?

Video Pro X

9 answers, most recent on 4/20/2026

[Solved] 360 File from DJI OSV

Seems like my Video Pro X does not recognize files from my DJI Avata 360 drone extension .OSV? At least DJI does have its own software DJI Studio to edit them.

Movie Studio

One answer, on 6/5/2026

RE: [Closed] Sony Vegas

https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/

Movie Studio

3 answers, most recent on 6/30/2025

[Solved] Movie Studio (Video Deluxe) vs Video Pro-X

I already have Movie Studio 2025 suite, but I am considering getting Video Deluxe 2026 ultimate for the ProDad plugins if they are lifetime perpetual licences. But I have now also seen there is Video Pro X.I only create my videos personal use and

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Video Pro X

5 answers, most recent on 5/22/2025

[Solved] Upgrading from Movie Edit Pro to Video Pro X (16)

I recently upgraded from MEP to Video Pro X 16 and I am getting reacquainted the the platform after taking a break of a few years. the interface is very similar and I think I can find my way around, but I am interested to learn how to search for

Video Pro X

2 answers, most recent on 3/13/2026

RE: [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

@Khaled-Sabsabi Welcome to the forums. This is the Magix Video Pro X forum. If you're using Vegas, could you please post your query on the Vegas forum here.

Samplitude

5 answers, most recent on 1/14/2025

[Solved] Why no Beatbox Pro in Samplitude?

Hi is there a reason why there is no Beatbox Pro in Samplitude but it is in Music Maker? And is it something planned for Samplitude Pro X9?

Video Pro X

3 answers, most recent on 4/24/2026

Video Pro X vs. Vegas

I was wondering if Video Pro X will receive any updates similar to Vegas Pro

Movie Studio

14 answers, most recent on 3/19/2026

RE: [Solved] Separating Audio Tracks Video deluxe 2026 premium

@Tom-Essex Hi. That can't be done in Magix Movie Studio. For that you would need Video Pro X which can split multiple channel audio tracks into mono single tracks. A full Version of Video Pro-X 16 is currently on sale At humble Bundle for the next

SOUND FORGE

4 answers, most recent on 4/11/2025

[Solved] Audio Studio 17- Opens on Win 11 Home, But Not Win 11 Pro

I just upgraded to Audio Studio 17, installed it successfully, but it will not open on my Windows 11 Pro machine. I also installed it on my Win 11 Home laptop, and it opens and works with no problems.. Am I missing something needed to make it work

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Video Pro X

One answer, on 7/31/2025

RE: [Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.

@matt-sarich Hi, sorry wrong forum, you'll need to copy & paste your comment on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. Your old Vegas 17 key won't work for the upgrade, you'll have received a new key for

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

SOUND FORGE

2 answers, most recent on 5/17/2026

RE: [Solved] Editing problem in Sound Forge 17

Hi @Anthony-Costine. do you have Sound Forge 17 Pro or Audio Studio?Are you in the 'Normal' or the 'Event' edit mode?Do you select 'Trim/Crop' after selecting a region, then 'Save as'?.Off hand, I do not recall a setting for that without using

ACID

One answer, on 4/3/2025

[Solved] Acid Pro 11 and Superior Drummer 3?

Is Acid Pro 11 compatible with Superior Drummer 3 VST3? I can see the plug-in and I can load it, but I can't seem to get it to work. No sound from SD3.

Movie Studio

One answer, on 5/8/2026

RE: [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription

@Henrik-Madsen Since Vegas Pro is now owned by BorisFX, please read this pinned post and follow the link to the forum for Vegas Pro users. This thread will be closed. JeffForum Moderator