• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  Update: Bit of Balance to the majority of Negative/Unhappy/Critical comments on Acid (and/or Magix). With Magix support help... and lots of time spent by my own decision to do things from the cleanest slate as possible.... I was able to get Acid
• Movie Studio

  11 answers, most recent on 12/7/2022

  RE: Movie Studio 2023 NewBlue Essentials will not activate
  I just received this email from Magix. It appears that this is a Magix software issue and will only be resolved with a patch or update. I will try the @Promidi workaround in the meantime and report back. Dear Sir,Thank you for your message. Our
• Music Maker

  18 answers, most recent on 10/15/2022

  RE: coupon not received
  Should this email not be displayed correctly, please click here. MUSIC MAKER Your feedback counts! Dear Mike,The MAGIX development team is working hard on creating the next version ofMusic Maker. We would be happy if you would participate in a short
• Music Maker

  One answer, on 8/7/2022

  Gutschein-Codes
  Hello, you send me Music Maker register code thanks for that.At that message you send me two coupong codes but i notise that those are old and i cannot use it! 😒 Gutschein-Codes:Code 1 Removed by ModeratorCode 2: Removed by ModeratorInformationen
• Movie Studio

  One answer, on 6/27/2022

  RE: How to cancel?
  @Mike-Peterson Hello, welcome CONTRACTUAL PERIOD, CANCELLATION 1. The contractual period of the software subscription is divided into minimum period and renewal periods. Both depend on the respective offer selected by the customer. 2. After expiry
• Video Pro X

  6 answers, most recent on 1/10/2022

  RE: Mercalli 5 Missing
  AS suggested, I contacted Magix referring to the original Ticket issued to me last year. Magix responded that the old Ticket is closed. Like many others, I cannot find my way through the procedure now required to get a new Ticket. Many others have
• Video Pro X

  6 answers, most recent on 1/10/2022

  RE: Mercalli 5 Missing
  John: I have been away from editing for some time due to covid constraints etc but would now like to get on with my life. Following was received from Magix (Feb 2020): "Dear John Reid,Thank you for your message. As requested I have registered Video
• SOUND FORGE

  18 answers, most recent on 1/6/2022

  RE: Channel Converter
  Channel Converter works for me in SFP-15. Try the trial version. The channel converter was allegedly fixed in SFP-14, I do not recall exactly when, but it works in build 140,. You may try reinstalling SFP-14, build 140 again, but use a third-party
• SOUND FORGE

  One answer, on 11/1/2021

  I've had Sound Forge for years! and worked great
  Now you have become MAGIX! My last purchased back on 9/13/20 - - xx xxx xxx xxx xxx x MXC and now you have an up dated and I purchased yesterday 10/31/2021 and its not any better and I should be able to use on both 2 laptops and one PC and I need to
• Video Pro X

  14 answers, most recent on 7/30/2021

  RE: Update on Video Pro X13 and next steps
  @MAGIX_Redaktion @emmrecs Hi Stefan Thanks for this very reassuring, helpful information. Further to Jeff's comment it raises the question in me as to whether installing (and subsequently removing) the Pro X 13 trial would in fact over write or
• Movie Studio

  One answer, on 4/29/2021

  [Closed] Simplitec Socket Update error - Not Resolved Yet
  For anyone who cares about this issue: I previously reported this issue in the forum but the forum thread has been closed. I had logged a support on 3rd Dec 2020 and nothing has been done yet for more than 5 months. Here is the acknowledgment from
• Movie Studio

  3 answers, most recent on 4/28/2021

  RE: Registration problems
  I have logged into my account and changed the email address, but now here 24 hours after the change, I still can't activate my Movie Edit Pro Plus 2021, purchased 30/12/2020 Europe/Berlin with order number Removed by Moderator I suppose that's the
• Video Pro X

  15 answers, most recent on 2/26/2021

  RE: Efficient use of Mercalli 2, Mercalli 4, Vegas stabilisation etc
  Hi all: Thx for comments. (1) e-mail was submitted to Magix Support on Magix Website - but it went to this Forum. Sorry! (2) I realised error and contacted Berlin direct - same e-mail. Today they apologised for closing the Ticket. They have
• Video Pro X

  15 answers, most recent on 2/26/2021

  Efficient use of Mercalli 2, Mercalli 4, Vegas stabilisation etc
  This new Inquiry is re recent Ticket Removed by moderator - which was inadvertently closed before I received an adequate response. I had awiated a response since Feb 11, 2021! My last communication on that Ticket was with Name removed Support
• Movie Studio

  24 answers, most recent on 4/29/2021

  RE: [Closed] Simplitec Socket Update error
  This is support reply for my ticket: Ticket Removed by Moderator ________________________________________ Dear Choo,Thank you for your message. This problem is already known and will be fixed very soon. It has no effect on your program. The error is
• Movie Studio

  46 answers, most recent on 2/11/2021

  RE: Rendering slow - always shows "no hardware encoding"
  Hi all: I finally received some confirmation from Magix that they will review their advertising as it may be misleading some gullible folks like me: (1) 28.01.2021 To Magix, Berlin. Christopher: "(3) Re Magix' adverts: They contain the following
• Movie Studio

  46 answers, most recent on 2/11/2021

  RE: Rendering slow - always shows "no hardware encoding"
  John EB: Re your request to define the Input before MEP edtiing: "When testing like this please include details of the source video format frame rate and encoding, the preset used for export and any changes you made to it " . . . . I just
• Movie Studio

  46 answers, most recent on 2/11/2021

  RE: Rendering slow - always shows "no hardware encoding"
  From Magix Berlin: "Thank you for your message. The forum user has answered your question correctly. Your CPU does not have an IntelHD Graphics chip and this is needed to use hardware encoding with h.264 material. The quote from the advertisement
• Movie Studio

  46 answers, most recent on 2/11/2021

  RE: Rendering slow - always shows "no hardware encoding"
  AAProds - I absolutely agree. Magix is not stupid - but their Marketing blurbs are misleading - especially for "average Joe's" - as you suggest. I have sent a complaint to US, Canadian and Berlin Sales re this nonsense, and also on their Facebook
• Movie Studio

  50 answers, most recent on 12/19/2020

  RE: LUT downloaded and usage
  @browj2 @derek-williams @emmrecs @johnebaker Hi John CB. I'm wondering if MEP 2021 would handle LUTS if I didn't have a copy of VPX to copy the folders needed to MEP instead of just creating the folders and text files. I'm wondering if we copied
• Off topic

  6 answers, most recent on 11/29/2020

  RE: Capability To Upload A New Mix of A Tune
  I have sent in the suggestion and others to Magix head office in Berlin. Will just wait to see what the outcome will be?
• Other products

  2 answers, most recent on 11/5/2020

  RE: Magix Media Player - Magixinfo
  Thanks John for the information and I do sometimes master my audio at 32bit even though I do eventually upload in Mp3 format. I have passed all of my suggestions and ideas through support who have kindly passed it onto the Berlin head office,
• Movie Studio

  5 answers, most recent on 10/30/2020

  RE: Unable to get Hardware Encoding
  Reply from Magix Customer support >Dear Customer,Thank you for your message. Hardware acceleration for encoding is only possible with an Intel HD graphics chip in Movie Edit Pro. However, hardware acceleration for decoding (playback) is also
• ACID

  2 answers, most recent on 8/15/2020

  ACID Pro 8.0 - Failed to install Microsolft Visual C++ 2013 Redistribu
  Hello, I had already opened a ticket for that, but the answer needed clarifications. Unfortunately, I did not have time to answer back before you close my ticket. I needed time to figure out the answer and to verify a few things in preparation for