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Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make

Video Pro X

2 answers, most recent on 12/27/2025

[Solved] Can not install additional components - extra content.

Hello, I have purchased Video Pro X17 Ultimate edition. I have activated coupon codes, but I still can not install additional components. Have anyone experience such issue? I have wrote to Magix support, but they arent' responding. Best

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

@grig Having the same issue here myself. I'm running SF11 and plugin chain and SF remembering the last used setting of each plugin is working great. Recently started using SF18 and I'm having both of these issues and its driving me crazy. Have you

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with

Movie Studio

4 answers, most recent on 11/4/2025

RE: I cannot download more video content from Magix Hub

Vegas is having the same problem and there are threads on the Vegas forum on both the Hub and text issues. The problem appears to not be Magix's but linked to Microsoft issues with the hosting.

SOUND FORGE

4 answers, most recent on 6/10/2025

RE: [Solved] SF18 in 1440p resolution looks blurred

Try using a High DPI override setting. Right-click the SFP <.exe> or the shortcut, Select 'Properties> Compatibility> Change high DPI settings' There are a few options so you may have experiment some..In my case, the toolbar text and

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It's 11 days later and the issue is still there. Great work magix. You got your money instantly...

Photostory

6 answers, most recent on 8/24/2025

[Solved] "Sound Optimization", disappearing transitions, transition/music issue

This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The

Movie Studio

6 answers, most recent on 12/9/2025

RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

@Apollo89x *Is this issue a Magix glitch though, (which Magix are planning to fix) | Or is the issue on Nvidia's side? I don't know that yet, at least. Let's see who can clear that up.

Movie Studio

26 answers, most recent Yesterday

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would

Samplitude

4 answers, most recent on 12/27/2024

[Solved] deactivate midi through

Over vst sounds I always hear a piano sound from my m-audio keyboard. Is this issue connected with midi through? In that case how to deactivate it? Thanks

Movie Studio

6 answers, most recent on 12/9/2025

RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

Hello (to both of you), but yes, I was using the latest studio driver (591.44)I will downgrade now though accordingly.*Is this issue a Magix glitch though, (which Magix are planning to fix) | Or is the issue on Nvidia's side?

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

SOUND FORGE

4 answers, most recent on 7/14/2025

[Solved] Sound Forge 17 and issues with Microsoft Sound Mapper

Sound forge 17 causes my laptop to lose Microsoft Sound Mapper and I lose sound on everything. I can restart the laptop, and it will recover and start working again but as soon as start Sound forge it knocks it out again. I am currently running

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

Thanks Stephen for your efforts. At least we know the issue. I'll b patient for now lol.

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of

Other products

3 answers, most recent on 10/19/2025

[Solved] Issue with Text to Speech Magix Video DeLuxe 2026 Premium

Hi, Just bought Magix Video DeLuxe 2026 Premium. I want to use the feature Text to Speech. I go to Magix Hub, login, choose language and voice and put in some text. Problem: there is no "generate speech" button. Instead there is a yellow line that

Movie Studio

6 answers, most recent on 4/25/2025

[Solved] Portrait oriented footage stretched.

Can anyone help me with this issue and suggest a solution? I recently bought the Osmo Pocket 3 video camera, and I'm encountering a problem when importing portrait-oriented footage into Magix Movie Studio. The footage appears stretched horizontally,

Other products

5 answers, most recent on 9/30/2025

RE: [Solved] Independence Pro 3.5

Still didn’t work with those both removed. It’s strange that only the HP pc was affected by this issue not the dell nor the Lenovo PC. To me that suggests as others have said there is a secret setting in HP software control centre. It seems to

Music Maker

6 answers, most recent on 11/16/2025

RE: The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl

I have reisntall MMM, but the issue is still there.

Movie Studio

4 answers, most recent on 7/17/2025

RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes

@DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively