• Movie Studio

  22 answers, most recent on 9/30/2021

  RE: Failure to hold image rotation
  @alpalmer1 @johnebaker @AAProds Thank you Al for the image. I can find nothing wrong with the image. It shows in Windows correctly. Shows correctly in MEP 2022 and VXP 11. Normal type of image from a Canon Power Shot A75. May have been edited in an
• Movie Studio

  22 answers, most recent on 9/30/2021

  RE: Failure to hold image rotation
  @alpalmer1 Hi Thanks for the image. According to the EXIF information the image orientation is Landscape, Top left, and the Height, Width ratio also indicates a Landscape format - see image below - this may be what is causing the issue you are
• Movie Studio

  13 answers, most recent on 9/24/2021

  RE: Exception 0xc0000005 "ACCESS_VIOLATION"
  Update -I updated the graphics card as well as the MAGIX program. Today I received multiple errors saying it could not write the file when attempting to autosave the backup copy. Then it crashed. I made sure it was the only thing running at the time
• Movie Studio

  32 answers, most recent on 9/21/2021

  RE: BIT RATE QUESTION
  @VideoPro Hi. In the exif data above that you gave in the third row down. Codec ID                                 : mp42 (isom/mp42) Is an old MP-4 codec before the codec was standardized and is probably no longer a supported codec as I found
• Movie Studio

  32 answers, most recent on 9/21/2021

  RE: BIT RATE QUESTION
  @VideoPro @emmrecs I agree with Jeff about uploading the images. Not doing so may reduce the amount of time it takes for anyone to answer if they can't be bothered clicking on links to unknown web pages. It may eventually result in people ignoring
• Video Pro X

  80 answers, most recent on 9/3/2021

  RE: Almost every time that I overlay two video clips, the audio is statick
  @Jordin-Mayo @johnebaker Hi Jordin. The download works perfectly.Thank you. It may take a while for me and and perhaps one or two others to see if we can get the same results as yourself. At present, so far I can't see anything wrong with the clip
• Movie Studio

  5 answers, most recent on 8/3/2021

  RE: Program does not open
  ----------------------------------------------------------------------MAGIX Movie Edit Pro Premium  01.08.2021  18:43----------------------------------------------------------------------CrashDump 20210801_184329_v20.0.1.80.dmp successfully
• Movie Studio

  10 answers, most recent on 7/26/2021

  RE: Error message.
  @Juan-Gonzalez3337 I have just noticed on the video exif data a QuickTime marker on the audio codec. Do you have QuickTime on your computer? If not try downloading it. The last version for Windows which is very old, and see if that works. Ray.  
• Movie Studio

  21 answers, most recent on 7/8/2021

  Crash 2 minutes après l ouverture
  Hello I have VIDEO DELUXE PLUS on a WIN10 64bit PC. Every time I launch a project, the program freezes after two minutes. I uninstalled and reinstalled everything. It worked for an hour, and since then it has started again. Impossible to work. And I
• Other products

  8 answers, most recent on 8/26/2023

  RE: Updates
  @Michael-Alley Hi, Photo Manager does not come under the Update Service and never has, as far as I know. However, on the sales page, the "i" shows up beside Upgrade and clicking on it show the small Update Service message with a link to the Update
• Other products

  8 answers, most recent on 8/26/2023

  RE: Updates
  Hello Jeff. Thankyou for responding. --------------------------------------------------- Fra: MichaelSendt: 10. september 2020 11:08Til: MAGIX Sales Department <sales@magix.net>Emne: Re: Ihre Anfrage an den Kundendienst Hello again, I have had
• Movie Studio

  150 answers, most recent on 4/12/2021

  RE: Graphics Card
  @johnebaker @Steve-McClelland Hi Steve. I'm still not quite sure what is causing some of the blocky looking parts of some of your tree branch areas and water surfaces. I looked at one of my backup discs for an old project I did when I first got my
• Movie Studio

  23 answers, most recent on 3/11/2021

  RE: Corrupted Videos
  @Matthew-Coates Hi From the MediaInfo data: Format                                   : JPEGCodec ID                                 : jpeg This video encoded format requires Quicktime to be installed. At worst it will import to give an object on the
• Movie Studio

  23 answers, most recent on 3/11/2021

  RE: Corrupted Videos
  @Matthew-Coates Hi Mathew. You have two lines missing from the top of the text view. Can you add them please? They should be. General (with no additional information) And Complete Name (that should show the original file name along with stored
• Other products

  8 answers, most recent on 3/11/2021

  RE: Not all images showing in Calendar
  @Gary-Howell Hi Check the photos that do not appear in the Calendar to see if they have any timestamps - right click some of those and select Properties you should see Created date in the Content tab and may also see 2 creation times in the EXIF
• Photostory

  No answers, created on 1/19/2021

  Question about photo captions
  Hi, Will photostory show picture captions from EXIF properties, such as Description? Thank you. Brooks
• Movie Studio

  29 answers, most recent on 1/18/2021

  RE: Upgrade Path for software
  @Diverjon I was surprised myself as it is something I had never tried. I think as well it is possible to upload that type of file to YouTube and have it work so you can alter the videos direction of view while playing back from YouTube, If that is
• Other products

  3 answers, most recent on 10/23/2020

  RE: Were are all the features on the 30 day trial Photo manager deluxe
  @Trish-Alexander Hi . . . . edit the "date taken" on the photos . . . . To do this in Photo Manager, for a single image right click the image and select Correct file date and set the correct date/time For multiple images where they all have the same
• Video Pro X

  3 answers, most recent on 9/20/2020

  RE: ACCESS_VIOLATION error in Magix Video deluxe Premium 2020
  Dear Jeff, The above problem of crashing Magix Video deluxe Premium 2020 did occur directly after installing my new video card NVIDIA Geforce GT1030. As you mentioned I removed this weekend the new card so that the screen connects again to the build
• Photostory

  3 answers, most recent on 8/29/2020

  RE: Producing EXIF/IPTC image data in Photostory Deluxe?
  I've been using Photostory Deluxe 2016 and it's generally quite impressive.  One piece of functionality which I feel in necessary though is the ability to overlay images with data pulled from the image EXIF and/or IPTC data eg image filename and
• Movie Studio

  7 answers, most recent on 10/8/2020

  Movie Edit Pro crashes when it opens a MVP file from Windows Explorer
  Movie Edit Pro Version: 19.0.2.58 1. Opening a MVP file (moved project to another location) normally asked for "Cannot find file, please choose Folder". 2. Now, suddenly, Movie Edit Pro does not open the file anymore (no choose dialog) but instead
• Movie Studio

  272 answers, most recent on 4/1/2021

  RE: Movie Edit Pro 2021 is out - New features
  @Scenestealer @browj2 @pmikep@pmikep Just tried the project for myself and the program crashed out after disabling the graphics drivers. Crash log is. ----------------------------------------------------------------------MAGIX Movie Edit Pro
• Movie Studio

  37 answers, most recent on 9/5/2022

  RE: Video quality very bad after export /MAGIX MOVIE EDIT PRO PREMIUM
  @pmikep @johnebaker @Scenestealer @Banani @AAProds Hi Peter. The DJI camera does generate a lot of heat and will only work with the highest spec micro SD cards Such as the SanDisk Exteme Plus A2 rated card specs that need. Up to 170 MB/s read and 90
• Movie Studio

  36 answers, most recent on 2/3/2021

  RE: Video Deluxe 2019 is stuck after clean install?
  ----------------------------------------------------------------------MAGIX Video deluxe  26.07.2020  16:53----------------------------------------------------------------------CrashDump 20200726_165311_v18.0.1.209.dmp successfully written Fout in