• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  @stuart-cassie I suggest you check if the C++ 2013 Redistributables are still installed on your system. This would explain why the install of Acid still fails.
• Rescue Your Videotapes!

  2 answers, most recent on 1/24/2025

  RE: [Solved] MPEG2 issue
  Thanks for the info. Removed and Re-installed the SW and now I could activate the MPEG-2 encoder.
• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  @JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't
• Photostory

  3 answers, most recent on 3/19/2026

  Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the
• SOUND FORGE

  3 answers, most recent on 8/23/2025

  [Solved] Sound Forge Pro Suite 18 - iZotope Plugins Activation
  Hi, my Sound Forge installation shows iZotope Ozone 11 and iZotope RX Elements plugins as not activated (trial mode). How to activate these plugins?
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  This is what I get when I open an Acid 11 Project that has a bunch of Waves Plugins: An error occurred while loading the project file... An error occurred while loading a plug-in or plug-ins. The plugin(s) specified are not installed on this
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  @stuart-cassie The program is attempting to install an older version of the C++ Redistributables than the one already installed on your system. This will not work. The installer does not seem to recognize that you already have a newer version
• Movie Studio

  3 answers, most recent on 1/22/2025

  [Solved] Move Movie Studio 2025 Platinum to new PC
  Hello, I am looking to move Movie Studio 2025 Platinum to a new PC. I know I can download the software and keys from "My Products" on the website. However, I have upgraded this several times over the years. Movie Edit Pro PlusMovie Studio 2023
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  The issue is not that ACID Pro crashes during installation. The installer completes successfully, but the DLM appears to fail silently, resulting in ExpressFX / ReverbFX never being installed or registered.There is no crash event during
• Photostory

  17 answers, most recent 3 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  This is the popup I have stripped out the installation so that only VPX16 is installed. No Creator or anything else.
• Movie Studio

  7 answers, most recent on 4/10/2026

  cant download extra content
  HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Samplitude

  2 answers, most recent on 11/9/2024

  [Solved] Instruments not downloading and installing
  I've just recently purchased the Samplitude Pro X8 Suite during the Black Friday Sale, and I've installed everything without too much trouble. However, I'm hitting a road block when I attempt to download the remaining Vita instruments, Independence
• Samplitude

  2 answers, most recent on 11/10/2024

  RE: [Solved] Upgrade to Samplitude X8: deceptive advertising?
  @jan99 I think it should work fine in X8 if you install and activate your instruments via the 2023 version. So please install both version of Music Studio. Vita Instruments purchased in the Music Maker in-app-store work fine if you enable the
• Movie Studio

  26 answers, most recent Yesterday

  Message: Could not find a part of the program. Please install again.
  Message: Could not find a part of the program. Please install the program again.I did a new install and rebooted the PC. I still get this same message. The program has been working fine up until today.
• ACID

  5 answers, most recent on 6/25/2024

  [Solved] Upgrade won't install C++ Redistributable
  My machine is running Windows 11 with 23H2 x64 update installed When I try to upgrade from Acid Music Studio version 11.0.7 (Build 18) to version 11.0.10 (Build 21) I get error messages: The following components are required by this
• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: [Solved] Question: How to add new font to Magix Movie Studio 2025 in Windows?
  @tony-r Hi I have had the similar issue with a different TrueType (TTF) font Assuming you installed the font for All users, if not do so, reboot your computer with a full restart - Windows icon, Power icon, Restart this should rebuild the icon
• Movie Studio

  7 answers, most recent on 9/8/2024

  RE: [Solved] Install issues
  @James-Kinard Hi As you have the full version of the program, we are back to @emmrecs comment: ...go to Help>Install extra content and show us a screenshot of the list that opens. It should look like this when all features/extras have been
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @RICHARD-HOWELLS Ok, the libraries are showing up in Independence. But how did they get there? Did you run the library installer for Candy and for the Independence libraries? I believe that is necessary. In my experience simply adding the libraries,
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  [Solved] Short bursts of static
  I recently installed Audio Studio 365 and I am getting short bursts of static randomly and when I use some Control characters in other applications. How do I prevent this? I have a Dell XPS with an i7 core and am currently running Windows 10.
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  [Solved] INSTALLING LEGACY PLUG-INS
  Hi, I have licenses for Sound Forge 11 and Sound Forge 16. Version 11 was still Sony and bundled with the Izotope Mastering Suite. This suite of plug-ins was awesome and comparable to anything today. I have multiple computers and have been running
• Photostory

  17 answers, most recent 3 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the