• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Samplitude

  One answer, on 8/28/2024

  On how many computers can I install Samplitude Music Studio 14?
  Hi, I purchased Samplitude Music Studio 14 a couple of years ago and installed it on one computer. That computer has now gone to heaven and I would like to reinstall it on a new computer. Is there a limit to how many times it can installed under the
• ACID

  52 answers, most recent on 2/20/2025

  RE: Frequently Asked Questions
  So, buying a new computer makes the existing serial number "INVALID." tHAT'S CRIMINAL!
• Movie Studio

  One answer, on 9/23/2024

  Video delux 2021 premium
  Dear Sir I bought Video Delux 2021 premium and installed in my old computer but unfortunately my old computer is lost that why i want to re instals in my new computer but when i put my e-mail address ( come message this srial number already used
• Other products

  One answer, on 12/22/2025

  [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file
  (sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation
• Samplitude

  2 answers, most recent on 12/2/2024

  I need to transfer my license to a new computer.
  My computer, where I had a Samplitude license installed, broke down. I bought a new one and need to install the program on it, but when I tried to register I received the following response: The serial number you entered has already been used. You
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b The steps you need to do were already mentioned by @CubeAce Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  I paid 49.99 to install Movie Studio 2025 on one computer. But I cannot activate it because the serial number box does not show P3. Only P. Also, I paid another 49.99 to install on my second computer and this one has the same issue: no P3 box. What
• Other products

  9 answers, most recent on 9/29/2025

  CD Architect 5.2 cannot register
  I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  @jacc-Thorpe Hi . . . . I've been told that the voucher code is invalid . . . . Voucher codes are valid for 1 redemption only, just like any other purchase voucher. Once redeemed you get the serial number which is what you need to activate the
• Video Pro X

  One answer, on 2/4/2025

  RE: Transferring program to laptop.
  @kevin-tuck Hi You are allowed to install and activate the program on 2 computers. Login to your account using the Account icon top right of the magix.com website. Under My Products you will see your registered products with download link and serial
• Photostory

  17 answers, most recent 6 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  This is a new computer with up-to-date Window 11. Nothing is wrong with it. The only reason I posted here is because I am a new member with my first purchase and Magix REFUSES TO SUPPORT CUSTOMERS and tells them to post here. I have already
• Off topic

  One answer, on 8/10/2025

  [Closed] CD Architect 5.2
  I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start
• Video Easy

  3 answers, most recent on 10/9/2024

  RE: Cannot register the programme
  @Frederick-Lovell Computer name shouldn't be necessary. I'm not sure what you're doing. You start the software, enter your email address and the P3 serial number in the activation window and it should unlock. What is your operating system?
• SOUND FORGE

  3 answers, most recent on 8/5/2025

  soundforge 18, continous pay for usage
  #1 I didnt get my CD yet#2 There was nothing in the ad about a limited number of charactersSo you pay $100 plus to "own" have it on your hard driveBUTTo use the soundforge text program on your computer you must pay them a never ending fee for the
• SOUND FORGE

  One answer, on 3/29/2025

  RE: Multiple Computers & Izotope Log In Question
  @GoneToMaui You can visit Magix.com and log into your customer account with your e-mail address and password. The you can disable the activation on your previous computer. If you registered iZotope 8 in the past, you can find it in your customer
• Rescue Your Videotapes!

  3 answers, most recent on 11/13/2024

  RE: Old Video Saver Magix from about 2015
  Hi, thanks for your message, the problem was that I couldn't find the serial number for the product at first, I found it on the external label. Then the problem became the CD drive, today's computers don't have a drive. But I was able to download
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from
• Movie Studio

  2 answers, most recent on 5/10/2025

  RE: movie edit pro
  @Susan-Accomando Hi Can you clarify the issue your are having please: Which version of Movie Edit Pro are you using, full name and version number as found under Help, About?  What is your computer specification, see this topic for what is required?
• Movie Studio

  One answer, on 12/12/2024

  [Closed] Capture is not working
  I am using Movie Studio 13.0 Platinum; serial number removed by Moderator in Windows 11. My camcorder is a DCR-TRV340. I am using a Toshiba VCR with composite connections to a hub then to the camcorder. Then the Firewire connection to a Firewire