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Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

@andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

@Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any

Music Maker

17 answers, most recent on 5/29/2024

RE: [Solved] Music Maker just locks up & becomes un-responsive

@SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are

Movie Studio

3 answers, most recent on 5/28/2025

[Solved] Does Movie Studio 2025 Platinum support HEVC?

I know little about video formats, but am looking for simple editing software to deal with DJI Action 4-generated MP4 videos, among others, and am trying to decide if upgrading from Sony Movie Studio 12 to Magix 2025 Platinum will solve the issue of

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

No change in behavior. I've rebooted multiple time using both restart and shutdown in trying to solve this issue over the last couple days.

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi Looking at reviews of those particular discs, it would appear that they do have some issues, particularly at the transition point to the second layer. Personally I use Ritek full face inkjet discs for both DVD and Blu-Ray and have not had

Movie Studio

2 answers, most recent on 3/24/2026

RE: AI Speech to Text Not Working - Program Crashes

The issue was at the hosting site for TTS. It is now working just fine. When thinks are cloud based, this is something that happens.

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest 591.xxx

Samplitude

2 answers, most recent on 6/18/2024

RE: [Solved] Cannot record more than 4 Tracks

Thanks, SP. I was able to resolve the issue by simply changing the project template.

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

Magix should just issue a statement I mean no updates for around two years says everything really

Other products

One answer, on 4/16/2026

[Closed] Vegas Pro 23 Rendering Error Code -17 (Steam Version)

Hello, I am using VEGAS Pro 23 purchased through Steam, and I am experiencing a rendering issue. Whenever I try to render a video, I receive the following error message:“An error occurred while creating the media file. Error code: -17”Sometimes it

ACID

13 answers, most recent on 2/20/2026

RE: Acid Music Studio 11 Fails to run.

That worked. Got it running but none the wiser as to which VST/plugin caused the issue in the first place. Thanks for the help.

SOUND FORGE

2 answers, most recent on 10/8/2025

RE: my key is not accepted

There is a.very recent thread that addresses this issue. Search

Movie Studio

7 answers, most recent on 9/8/2024

[Solved] Install issues

Any help would be greatly appreciated. Thanks, Jim

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the

Music Maker

One answer, on 11/22/2024

RE: [Solved] Music Maker 2025 not usable

The issue seems to be resolved thanks to responds I have got by email from Magix team. It was needed to apply reset procedure. "File" menu => "Settings" sub menu => "Reset program settings" option. I marked all items in the list and did the

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

@SP. perhaps that's forgivable even though I find it much less ergonomic. This doesn't explain the issue I share with @grig about the plugin chain settings resetting when you go to adjust them. There also seems to be a long list of other issues that

Music Maker

7 answers, most recent on 10/20/2025

[Solved] MMM 2014 fresh reinstall from website

The installer for MMM2014 downloads, but once it starts up, it just stops again with no error messages. The documentation claims it can be installed on vista/7 right through to win11. Am I wrong? Or is the windows version not the issue? I have a